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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17299
Experience:  Electronic Engineer
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To fix my inability to receive my 2 step code by phone (neither

Customer Question

to fix my inability to receive my 2 step code by phone (neither phone works) I failed to take care of my backup code i'm directed to a verification challenge page which doesn't seem to be in the steps I followed to fix this problem
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
my home phone is(###) ###-####I cannot access my e mail I now belive it may have been hacked was not getting the password *****'t match message before today
Expert:  ITPeter replied 1 year ago.
Hi there,
If you cannot recover the account by phone, and you don't have the backup code available, then try the email address recovery option instead.
Your recovery information can then be sent to your linked email account.