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AnswerManRob, Technician
Category: Android Devices
Satisfied Customers: 10788
Experience:  Over two decades of experience in electronics, including teaching for 5 years.
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I tried to order a book and it said that i couldn't. now i

Customer Question

I tried to order a book and it said that i couldn't. now i have a blank rectangle on my screen and i can't do anything. how can i access my kindle?
Submitted: 2 years ago.
Category: Android Devices
Expert:  AnswerManRob replied 2 years ago.
Try resetting it by pressing or sliding and holding the power button for 20 seconds. Let me know if it doesn't respond.
Customer: replied 2 years ago.
Still the same
Expert:  AnswerManRob replied 2 years ago.
Try a deeper reset. Plug the Kindle into the charger for 30 minutes. After that AND WHILE STILL PLUGGED IN, press or slide and hold the power button for 30 seconds. After that, try using it. Let me know the approximate purchase date if it still fails to function.