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Engineer John C.
Engineer John C., Engineer
Category: Android Devices
Satisfied Customers: 14602
Experience:  Engineer
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I'm trying to recup my Samsung galaxy note 2. has the "S

Customer Question

Hi, I'm trying to recup my Samsung galaxy note 2. has the "Samsung Galaxy Note II" screen that just flashes in and out but phone does not come on. I've tried the reboot. Nothing.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Engineer John C. replied 2 years ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem. Please do the following steps to factory reset your phone (this will delete all your phone data. Data on SIM card or SD card will be fine, though):Remove battery out and put it back in.Press and hold down Volume Up + Home + Power buttons at the same time.Release all buttons when Logo comes up.You will see the menu options:Select wipe data/factory reset. (Volume buttons to go up or down, select with Home orPower button)Select Yes — delete all user data.Finally, select Reboot system now.Your phone will reboot and go through setup steps.You can download your apps back from Google Play.Please let me know how it worked out.=====Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges. Please read below also: Some customers get upset when they do not get a quick solution and as a result rate my service as poor even though it is the correct answer. I respectfully ***** ***** you go to rate me, if you are inclined to rate me poorly, to please let me know what more I can do to gain a positive rating. That would be highly appreciated. If you are satisfied with my job please leave me a positive feedback, that's the only way for me to be paid by, you won't be charged again. Remember this doesn't have to be the final answer. We can continue communicating for no additional charges. If you require any additional information, please do not hesitate to let me know clicking reply. Please do not leave negative feedback, just click Reply instead. Thank You and I wish you all the best. GOD Blessings!!! John=====