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Josh, Technician
Category: Android Devices
Satisfied Customers: 20218
Experience:  Android technician
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I bought a kindle dx Device info. software 2.5.8(555370010)

Customer Question

I bought a kindle dx Device info. software 2.5.8
(555370010) serial number B009A1A0121301F5
I cannot get this thing to register. I keep inputing my correct email and password ***** on my amazon account. ***@******.***
James Waldeck
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! What error message do you receive?
Customer: replied 2 years ago.
kindle cannot connect at this time. Try again or restart kindle and try again I have tried multiple times
Expert:  Josh replied 2 years ago.
If you have a leather case on your Kindle; Please remove it before performing the steps below.Please press and hold down the power button for 25-30 seconds until the Kindle restartsIf that does not work, then please respond back and let me know so I can continue to troubleshoot.
Expert:  Josh replied 2 years ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.