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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17337
Experience:  Electronic Engineer
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Eric. Have a Sony C5502, running Android 5.0.2.My wifi and BT were

Customer Question

Hi Eric.
Have a Sony C5502, running Android 5.0.2.
My wifi and BT were not been working on the previous Android version for a long time.
I recently upgraded to the 5.0.2 and found that the connection was made to my wifi network.
I then tried the BT, which did not work, and now the wifi does not work either.
I read your reply to someone who had a similar problem, and you mentioned it could be a hardware problem. However, since my wifi connected, it appears to be some other issue.
Submitted: 2 years ago.
Category: Android Devices
Expert:  ITPeter replied 2 years ago.
Hi Dinny,
Eric is currently offline.
I am Pete, and I'll be happy to assist with your question.
This may be a combination of hardware and software problems.
Try resetting the phone to its default factory settings - make sure to backup your data and contacts first.
Then test the wifi and BT with a few different connections.
If it still won't work after the factory reset then it has a hardware fault.