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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 16040
Experience:  Years of experience and education.
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Kindle fire Roger's 5th kindle just wiped out everything I

Customer Question

Kindle fire Roger's 5th kindle just wiped out everything I had on it.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I am sorry to hear about the issue you are experiencing with your Kindle. You can fix this by simply setting up the Kindle again, just as you did when you first purchased it. This means that you can turn it on, follow the setup wizard (signing into your wireless signal & signing into your account). After you do that, all your books and what not will download to the Kindle.
If you are having issues connecting to your wireless signal, please reply back and tell me the brand and model name of your wireless router/modem.
If you need to reset your Amazon/Kindle account password, you can do so below.
Please, follow the instructions below to reset your Amazon account password:
- Click the following link:
- Fill out the requested information on that page and continue.
- Once that is complete, you will be able to reset your password.
I will be standing by.
Thank you,

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