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I have a new phone with a lot of photos in it . Apparently…

Customer Question
I have a new phone...
I have a new phone with a lot of photos in it . Apparently It had a network problem then I took it back to the sp.when it comes back there were no photos and I DID NOT have my phone backed up for files and photos.is there a way to get my pictures back? Please help
Submitted: 3 years ago.Category: Android Devices
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Customer reply replied 3 years ago
Hello somebody here?
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
7/6/2015
Android Device Expert: Josh, Technician replied 3 years ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,203
Experience: Android technician
Verified
Hi! Sorry that you had to wait -- I have just seen the question come across my desk when I came into the office. Just to confirm-- You took the phone in for repair and they cleared the photos off it?
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Customer reply replied 3 years ago
Yes that's what happened
Customer reply replied 3 years ago
Hi Josh
Yes I took my phone in for repairs and they cleared everything and my back up was not yet activated.
Customer reply replied 3 years ago
Hello
Customer reply replied 3 years ago
Is there anybody to help me please.i made a payment already and no one is helping me on REAL TIME that has been mentioned
Android Device Expert: Josh, Technician replied 3 years ago
Hi, Sorry for the delay. Unfortunately, you responded back after I was out of the office. You can try using a recovery program called Recuva to recover any deleted photos. There isn't a guarantee that you will recover the files but it is the best option available. Go here: http://www.piriform.com/recuva Select Free Download. Download and install the program. Connect your phone to your computer and open Recuva. Select the phone from the drop down menu to scan and see if it finds any photos
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Customer reply replied 3 years ago
Thanx Josh I will try that and come back to you with a response
Android Device Expert: Josh, Technician replied 3 years ago
Great! Let me know how it goes
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Android Device Expert: Josh, Technician replied 3 years ago
I have not heard back from you in a while. Please let me know if you need help with anything else or if you have anymore questions. If you do not, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
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Customer reply replied 3 years ago
Hi josh...
Customer reply replied 3 years ago
I am trying to recover those pictures.i did what you said I should do but I cant get the phone on the drop down menu.can you please help
Regards
Android Device Expert: Josh, Technician replied 3 years ago
What appears in the dropdown menu?
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Customer reply replied 3 years ago
Hi Josh
im here now..I will try to send you images of what I see here if that is okay
Customer reply replied 3 years ago
I am not sure if you will be able to view it.the phone is connected but it still does not appear on dropdown menu
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Android Device Expert: Josh, Technician replied 3 years ago
If you click on the little arrow next to C:\ when you were viewing the folders, it should collapse that folder then you should be able to see your phone connected as a drive letter
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Customer reply replied 3 years ago
Ok I will do that now and give you a feedback
Android Device Expert: Josh, Technician replied 3 years ago
Let me know
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Customer reply replied 3 years ago
There is no arrow to click except the box with the words browse.when I click it the device can't be picked
Customer reply replied 3 years ago
Hi joshI am not getting it right
Android Device Expert: Josh, Technician replied 3 years ago
Would you like for me to connect to your computer?
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Customer reply replied 3 years ago
Yes it will be okay.thanx.at what time can we do that because I understand your time zone and ours are not the same I am in south africa
Android Device Expert: Josh, Technician replied 3 years ago
Great -- I am sending you the offer so that I can connect to your computer.
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Customer reply replied 3 years ago
Ohh I see . Unfortunately for me Josh I dont have that kind of money . isn't there another way other than this one?
Android Device Expert: Josh, Technician replied 3 years ago
Hi again, Unfortunately, I have provided you with the steps and I would need to connect to your computer to see what is going on wrong.
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