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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20254
Experience:  Android technician
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My Samsung Galaxy III touvh screen function will not work.

Customer Question

My Samsung Galaxy III touvh screen function will not work. What should i do ?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
How old is the phone?
Customer: replied 2 years ago.
samsung galaxy s III less than 2yrs
Expert:  Josh replied 2 years ago.
Does the touch screen work at all or never?
Customer: replied 2 years ago.
It just quit this afternoon.
Expert:  Josh replied 2 years ago.
Try this..
Holding down the POWER BUTTON until the phone restarts. After the restart, try using the touch screen again
Customer: replied 2 years ago.
I did that with no sucess
Expert:  Josh replied 2 years ago.
Did anything happen recently to the phone? Water damage, heat damage, it was dropped, etc
Customer: replied 2 years ago.
no
Customer: replied 2 years ago.
i dropped it about three days ago.
Expert:  Josh replied 2 years ago.
The last thing that you can do try is to perform a factory reset and see if the issue is fixed after the reset to see if it is a software glitch. If the issue is not fixed then it has hardware failure and would need a repair.
The drop could have caused an internal damage to the phone even though it did not show up initially but 3 days later.
To perform the factory reset:
Power off the phone
Press and hold VOLUME UP and HOME (center) button
Press Power until the phone vibrates
Wait until see you the Android logo then release all buttons
Select Wipe data/factory reset with VOLUME DOWN then press Power to select
Select Yes -- delete all user data with VOLUME DOWN and press Power to select
Customer: replied 2 years ago.
no such luck
Expert:  Josh replied 2 years ago.
Did the phone perform the factory reset?