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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20209
Experience:  Android technician
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My computer no longer recognizes my kindle and it's not listed in the

Customer Question

my computer no longer recognizes my kindle and it's not listed in the devices. When I try to add a device i.e. the kindle, it doesn't happen.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Try using a different USB port on the computer and make sure the Kindle screen is displaying an image.
Customer: replied 2 years ago.
Relist: Inaccurate answer.
How do I get my computer to recognize my kindle fire?
Customer: replied 2 years ago.

Nothing changed. Can't play solitaire because it says I need to connect to the internet.

Expert:  Josh replied 2 years ago.
Doris,

It sounds like you have two separate issues: You mentioned not seeing the Kindle listed on your computer and now you stated you cannot connect to the internet. Are these two separate issues?
Customer: replied 2 years ago.

I guess they are. I don't want to do this. I'd like a refund.

Expert:  Josh replied 2 years ago.
Are you sure? I can help you fix your issue.
Customer: replied 2 years ago.

No thank you, ***** ***** me a refund.

Expert:  Josh replied 2 years ago.
Okay, will do.

Please do not reply back anymore