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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 38162
Experience:  Troubleshoot Android Devices.
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My new LG Gpad 8.0 screen tap code won't unlock the device.

Customer Question

My new LG Gpad 8.0 screen tap code won't unlock the device. Can't find a place to enter my backup password. What to do?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Is there any error or message?
- Have you tried this: Press and hold the Power on/off button on the device for about 15 seconds, then turn it back on and check.
- If that does not work, please do the followings:
1. Power off the device.
2. Simultaneously press and hold the Power and Volume Down buttons until the System recovery screen appears, then release.
3. Use the Volume Up/Down button to select / highlight the option "Factory data reset", then press the Power button
4. Select Yes to confirm (use volume buttons to select and power button to confirm.)
5. Note a few minutes for the reset process to complete.
- If that still does not work, please see the instruction video:
Please reply at the box below. Thank you.