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Josh, Technician
Category: Android Devices
Satisfied Customers: 19450
Experience:  Android technician
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My Kindle seems to be frozen. when turned on a screen comes

Customer Question

My Kindle seems to be frozen. when turned on a screen comes up with Learn More and the Lock. Neither on will slide at all. I cannot get into the reset or any page. I went to Best Buy to see if the technician would unlock it and I was told to come here to see what to do.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! Please press and hold down the POWER BUTTON for 20 seconds until the Kindle restarts. After the restart, try using it again.
Expert:  Josh replied 2 years ago.
Let me know if the issue was resolved. If the issue was resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you. If the issue is not resolved, please reply back so we can continue to fix the issue.