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Tried talking screenshot on my Galaxy S4 using both the
Tried talking screenshot on my Galaxy S4 using both the Power & down volume button and the Power and home button and neither worked. Phone would power off. Maybe I'm not holding them down at exactly s… read more
Cris
Cris
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Dropped my galaxy s4 and the screen is black, samsung 4g
dropped yesterday went on internet and tried holding on button with volume for 1 0r 2 min … read more
Louie
Louie
Senior Technician
Associate Degree
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I switched my Samsung galaxy 5 to another Samsung galaxy 5 I
I switched my Samsung galaxy 5 to another Samsung galaxy 5 I couldn't retrieve all my photo album. how can I get it back. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,251 satisfied customers
I have a Samsung Verizon 4G Galaxy S4. I dropped it and the
I have a Samsung Verizon 4G Galaxy S4. I dropped it and the class front is cracked and the frame is chipped on the corner. Where do I send my phone to have a frame and glass replaced. What would the c… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I got my Samsung Galaxy S5 screen replaced two weeks ago. I
I got my Samsung Galaxy S5 screen replaced two weeks ago. I was checking emails to day and the screen went black. I can no longer do anything on my phone, please help… read more
Richard
Richard
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IT Manager, Consultant
5,922 satisfied customers
My Samsung galaxy S4 recently updated, and all of my photos
My Samsung galaxy S4 recently updated, and all of my photos are gone. Is there any possible way to recover them?… read more
Richard
Richard
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IT Manager, Consultant
5,922 satisfied customers
My phone recently got water damaged and I need all my events that I put on there immed
Hi, My phone recently got water damaged and I need all my events that I put on there immediately I Have a LG Samsung Galaxy s4 and I was with MPCS… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
584 satisfied customers
my note 2 screen blacked out, first time we played around with
my note 2 screen blacked out, first time we played around with the battery and it came back on. this time no such luck. I was told i should do a hard reset but didn't want to lose all my media si I tr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Samsung Galaxy S4 Black screen problem. I upgraded yesterday
Samsung Galaxy S4 Black screen problem. I upgraded yesterday to 4.4 from 4.3. Phone worked fine yesterday and today and tonight when I took it out of my pocket, it showed only 1/3 of the screen at fir… read more
Pete
Pete
Engineer
Bachelor's Degree
9,776 satisfied customers
Hi just reset my phone its a Samsung galaxy s4 and now has
Hi just reset my phone it's a Samsung galaxy s4 and now has wiped my whole phone email photos and downloaded apps still have contacts How do I retrieve them back my backup cloud isn't working… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Hi there. Arghhh ... I dropped my phone onto a tile floor right
Hi there. Arghhh ... I dropped my phone onto a tile floor right on the face plate. The screen cracked. Now all I get is a black screen. It still makes all the noises when I turn it on and off, I get t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,922 satisfied customers
My son drop his Samsung galaxy s3 and its black out the only
My son drop his Samsung galaxy s3 and its black out the only thing Im able to see is the lights but the screen is black.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
I dropped my Samsung Galaxy 4 phone and it seemed to work fine
I dropped my Samsung Galaxy 4 phone and it seemed to work fine afterwards for a while - but now my screen is black, there's a flash of light when I try to turn it on, and nothing else happens. Is it s… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Hi, Sorry I dont know if I have the right forum but I currently
Hi, Sorry I don't know if I have the right forum but I currently had been using a Samsung Galaxy S4 that I bought outright only 2- 3 months ago. I only bought this because I thought I had lost my Sams… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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Dropped my samsung galaxy s4 on its back while turned on.
Dropped my samsung galaxy s4 on its back while turned on. The screen became blurry and colored lines appeared everywhere. I took the battery out and put it back in. After I tried to turn it back on, I… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
my samsung galaxy S4 has continually got the "headphones connecte
my samsung galaxy S4 has continually got the "headphones connected" symbol showing in the notifications bar, which in turn means i cant hear any ring tone or anyone talking on the other end when the c… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My samsung Galaxy s2 dropped on the floor and the screen cracked
My samsung Galaxy s2 dropped on the floor and the screen cracked and went black.The phone works but I cant see anything on the screen,how do I download my phone numbers and photos onto my sim card fro… read more
Ashik
Ashik
Master's Degree
1,091 satisfied customers
HiI have a samsung galaxy II. The LCD screen has been completely
Hi I have a samsung galaxy II. The LCD screen has been completely blacked out by a bleed crack in the top right hand corner of the screen. The phone was sitting in my front pocket, I had been using it… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
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Answers by Eric

Answers by Eric

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Android and Web App Developer, as well as Support Expert for all Mobile Devices.

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Randy Boman

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Kriptokrit

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Bernie

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WebGuy101

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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