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We've locked our asus tablet and cannot remember the password…

Customer Question
We've locked our asus tablet...
We've locked our asus tablet and cannot remember the password ***** it be unlocked?
Submitted: 3 years ago.Category: Android Devices
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Answered in 1 hour by:
6/25/2015
Android Device Expert: Josh, Technician replied 3 years ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,202
Experience: Android technician
Verified
Hi! My name is ***** ***** I will be assisting you. Let's get started!
The only way around the password ***** ***** perform a factory reset on the tablet:
Power off the tablet.
Press and hold Power until the device powers on, then immediately press and hold Volume Down (while still pressing Power).
You will see the word Start with an arrow drawn around it.
Press Volume Down twice to designate Recovery mode.
Press Power to restart into Recovery mode. You will see an image of an Android robot with a red triangle.
Hold down Power. While holding down Power, press Volume Up.
A menu in little blue type should pop up. Use the volume keys to scroll to "wipe data/factory reset" and press Power to select it.
Scroll down to "Yes - erase all user data" and press Power to select it.
When it says all data has been removed then choose to reboot the system.
If you then see the welcome screen you'll know you succeeded!
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Android Device Expert: Josh, Technician replied 3 years ago
Let me know if the issue was resolved. If the issue was resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you. If the issue is not resolved, please reply back so we can continue to fix the issue.
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Customer reply replied 3 years ago
So far this has not worked. Some of what it says to do doesn't happen. I keep trying but no luck!
Android Device Expert: Josh, Technician replied 3 years ago
Which step?
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Customer reply replied 3 years ago
I'll have to try the steps again tomorrow.
Android Device Expert: Josh, Technician replied 3 years ago
Okay let me know which step you have an issue with
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