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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20188
Experience:  Android technician
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My asus tablet does not go on

Customer Question

my asus tablet does not go on
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
With the tablet off, push and hold the Power & Volume Down keys (for some terminals this works with the Volume Up button instead).
A small menu will appear. Select the second option, “Recovery Mode”.
Select Wipe Data/Factory Reset from the available options.
Enter Yes to confirm and let the device initialize.
Customer: replied 2 years ago.
nothing happened
Expert:  Josh replied 2 years ago.
Please plug in the Memopad for 5 minutes and while it is plugged in, try my steps again.
Customer: replied 2 years ago.
please wait a few minutes. i have to get the plug
Expert:  Josh replied 2 years ago.
No problem; take your time.
Customer: replied 2 years ago.
i did what u asked and again nothing
Customer: replied 2 years ago.
the last time i saw anything on it was about 2 days ago. it showed a battery recharging. i think i might have over charged it, if thyat's possible
Expert:  Josh replied 2 years ago.
Leave the Memopad plugged in for another 5 minutes and try the steps again while it is plugged in.
Make sure to try the Volume Down and if that does not work, try Volume Up as stated in the steps.
Customer: replied 2 years ago.
which is the volume button, the large or small?
Expert:  Josh replied 2 years ago.
Its the large button. The top is the Volume Up and the bottom of the button is Volume Down.
Customer: replied 2 years ago.
nothing either way.
Customer: replied 2 years ago.
i tried again and got the picture of a battery that disappears right away
Customer: replied 2 years ago.
are you there?
Expert:  Josh replied 2 years ago.
Does it show any sign of the battery charging?
Customer: replied 2 years ago.
when it appears, theres a lightening sign on it
Customer: replied 2 years ago.
it seems to appear whether the sound key is up or down and with reset button alone
Customer: replied 2 years ago.
does that mean its charging.? this is silly. you're probably working with several folks at a time and i have to wait a long time for your response. my time is of value too.
Customer: replied 2 years ago.
its about a half hour since we began.
Expert:  Josh replied 2 years ago.
Yes, the lightening bolt means that it is charging. Please allow up to 30 minutes now
Customer: replied 2 years ago.
at that rate, even if i said you were excellent, you wouldn't earn much.
Customer: replied 2 years ago.
I'm gone.
Expert:  Josh replied 2 years ago.
Let me know if you were able to follow the steps now that the tablet has been plugged in for a long period of time.
Alternative, you can rate our session as EXCELLENT, GOOD, or OK and press Submit to close the question.