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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I've lost l my pic tbey were I an app that had a sunflower

Customer Question

I've lost l my pic tbey were I an app that had a sunflower but I ant fi d it to to download, can you give me any assistance?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Caroline! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Did you lose one picture or multiple pictures?

So you do not see the Gallery app in Apps right?

Do you see the Photos app? If yes, can you open it and check?

Do you have a windows or mac computer? If yes, can you connect the phone to the computer, and see if you can see the pictures on the phone through the computer?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

I have lost multiple pictures, I don't see the app in the galaxy list of apps I only see pics I have shared on Facebook & I only have this one device.

Expert:  Viet - Android Tech replied 2 years ago.
When you go to Apps (or the icon with many tiny dots or squares), do you see a list of apps, including the app called Gallery?

If no, can you go to Play Store, then type/search for Photos then download and install the Photos app there and check?

Please reply at the box below. Thank you.