How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17266
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I cannot access my Samsung a/c, I have forgotten my user name

Customer Question

I cannot access my Samsung a/c, I have forgotten my user name and password, I have changed the password ***** still can't get in, is there any chance of cancelling my a/c and starting again ?
Submitted: 2 years ago.
Category: Android Devices
Expert:  ITPeter replied 2 years ago.
Hi there!
Go to www.samsung.com/us/support/account and click “Log In Here” under “Already have a Samsung Account?” Find “Forgot your password?” and as you click on it, a pop-up window where you can enter your email address appears. Enter your e-mail address and reenter your e-mail address for confirmation. Once you select the submit button in the same window, you will receive an email with a temporary password ***** your email address.
If that doesn't work, then you can create a new Samsung account using a different email address.