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Used Send to kindle to send txt file. But, cloud did not send…

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used Send to kindle to...
used Send to kindle to send txt file. But, cloud did not send back to my kindle paperwhite
Submitted: 3 years ago.Category: Android Devices
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Answered in 2 minutes by:
6/1/2015
Android Device Expert: Richard, Android Specialist replied 3 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Sorry I am trying to understand the issue you are having. Is it that you are now getting a Kindle cloud drive full message, you signed up for unlimited storage but it is still full?
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Customer reply replied 3 years ago

i have not check my kindle cloud drive yet. but, i used "send to kindle" feature to send txt file to cloud. I usually will send the file back to my kindle within 5 minutes. but, this time, nothing comes back from cloud

Android Device Expert: Richard, Android Specialist replied 3 years ago
Thank you
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and send it again and tell me if it now comes please.
Let me know the results please
Thank you
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Customer reply replied 3 years ago

i tried use "send to kindle

i sent three files to cloud using "send to kindle" feature. two files back to my kindle, but one did not

Android Device Expert: Richard, Android Specialist replied 3 years ago
It is likely the file that did not is not compatible
What type of file did not make it
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Customer reply replied 3 years ago

helleo richard, are you there

Android Device Expert: Richard, Android Specialist replied 3 years ago
yes, and I just replied to your Jeffrey
I will repeat it
It is likely the file that did not is not compatible
What type of file did not make it
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Customer reply replied 3 years ago

txt file. but, the other two came back also txt files. they are all txt files

Android Device Expert: Richard, Android Specialist replied 3 years ago
how exactly are you sending to Kindle
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Customer reply replied 3 years ago

can we talk on the phone?

Android Device Expert: Richard, Android Specialist replied 3 years ago
No sorry Jeffrey as I am about to sign off till Wednesday
Can this wait till then or you would like another expert?
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Customer reply replied 3 years ago

I want to talk to someone know about Kindle

Android Device Expert: Richard, Android Specialist replied 3 years ago
no problem, sorry I am just out of time, I will now opt out for another expert to take over.
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Android Device Expert: Jason Jones, Customer Service replied 3 years ago
Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 19,460
Experience: Years of experience and education.
Verified





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
Are you 'sending to kindle' from your computer, your email, or from another android device?
I look forward to your response.
Thank you,
Jason
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Customer reply replied 3 years ago

from my computer, by right click the file, then click "send to kindle"

Android Device Expert: Jason Jones, Customer Service replied 3 years ago
Thank you for the update.
I see that you sent 3 items to your Kindle, but only 2 came through.
May I ask for the size of the text file that didn't send?
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Customer reply replied 3 years ago

120 kb

Android Device Expert: Jason Jones, Customer Service replied 3 years ago
May I ask for the filename of the problem text file?
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Android Device Expert: Jason Jones, Customer Service replied 3 years ago
You may wish to change the name of the text file to something short. An example would be: file.txt
After you rename it, try and 'send it to Kindle' once more. What were the results this time?
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