Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices

I have the a problem last few days. My phone is

Customer Question
Hi I have the a...
Hi I have the a problem for the last few days. My phone is HTC One X+. "Disconncted because the radio was turned off". This is the message I'm constantly getting whenever I'm trying to put the data connection on. I tried factory reset. Now what happened is that it has been reset but I cannot get my backed up data (incl. contacts. etc.) precisely because the radio is turned off. Now what do I do?
Submitted: 2 years ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 7 hours by:
5/31/2015
Android Device Expert: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 11,414
Experience: 8+ years of professional experience
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.If, even after a factory reset, your HTC device still cannot maintain a stable radio connection... well, try going into its settings and turning Off the WiFi, and the Bluetooth (if there is any Bluetooth on your model.) But at any rate, turn Off all competing wireless networking... just the 2G/3G/etc. turned On. If that persists in being unstable, then most likely you have a 'broken' phone with a defective radio - defective in the circuitry, unfortunately.This is not something you could fix yourself. But, if the HTC phone was treated well - not obviously dropped or otherwise damaged, not gotten wet, etc. - and if it is also within 1 year of its purchase date - then it will be fixed under warranty terms, for free, by the maker (HTC) if you apply to them. (Let me know if that's the case, and I will advise you further.) As for out-of-warranty repair... that is another matter. Also let me know if that's something you're interested in doing, and I will advise you further as appropriate, for that course of proceeding.
Ask Your Own Android Devices Question
Customer reply replied 2 years ago
Well, this 'radio not turned on' issue is funny, because it happens intermittently. After I wrote to you last, it is now working okay, but only sometimes. In office, both the mobile signal as well as the data connection are working, but when at home either of the two are often not, like it happened yesterday at home too. The mobile signal was off (a 'x' on top of the bars) and no calls or messages could be received; as for the data connection, two things are noticeable - one is of course the radio turned off message whenever I try to put the connection on in the settings, and another, which happens sometimes, is that, despite the airplane mode being turned off, a message is shown in the settings pane that the airplane mode is being turned off. But these problems mysteriously sort themselves out when I go outside home. But this has been happening only recently.
Android Device Expert: Russell H., Service Tech replied 2 years ago
That is truly very interesting. As I see it from an experienced point of view, either1: could be that your phone is simply 'erratic' and sort of 'broken'... i.e. has unspecified problems in its circuitry.but2: it could be that in your home environment, even if you don't have a 'radio hacker' around - which may someday be prevalent enough to be recognized - you could have the unintentional equivalent. Some radio wave emitter in the locale might be affecting your phone.About which:- when you put the phone into Airplane mode (try it! for longer than a few minutes), do the erratic symptoms stop? in Airplane mode, it is effectively a radio-Off device. (Or, is supposed to be. To see what it actually does is the point, here.)- the mobile signal and the data connection are coeval, but the mobile signal, I think, is required before you can have a data connection. Normally, anyway. Do you *ever* observe that there seems to be a data connection, when there also seems to be no mobile signal ? this is important. 'Radio hacking' could make a phone contradict itself in that fashion... e.g. Radio Off, but data connection still obviously active! So please try that, observe, and let me know. (As for 'unintentional radio hacking', you would know best whether you have garage door openers, TV remotes, two-way radios, appliances, etc. that all might produce radio signal or at least radio noise. And you know how to deactivate them, get them to a distance, or turn them Off at least.)
Ask Your Own Android Devices Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 11,414
11,414 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,180 satisfied customers

Award winning Android Developer & part of the Cyanogen Development Team

Randy Boman

Randy Boman

Technician

708 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
My phone started turning off n on by itself and now it only
My phone started turning off n on by itself and now it only comes on to the screen with boost symbol and 4lte screen … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Are you real, I need a real person, Real, Person
Are you real JA: What's the make/model of your device? How old is it? Customer: I need a real person JA: How long has this been going on? What troubleshooting have you tried? Customer: Real JA: Anythi… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
Its not holding a charge..once fully charged its losing 100%
Hi..its not holding a charge..once fully charged its losing 100% within 12 hrs...have replaced battery with new, but no help … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I just bought a Samsung Tablet & am trying to install Robo
I just bought a Samsung Tablet & am trying to install Robo Form but it won't accept my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Several aps on my Moto Z have stopped working. The phone
Several aps on my Moto Z have stopped working. The phone constantly restarts when one of the aps is tried to open. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I havesmartphone s5004ican not use the phone google and
i havesmartphone s5004ican not use the phone google and anythingh … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Well about a week ago I noticed a month, date and year of
Well about a week ago I noticed a month, date and year of 2-28-2016 turn up on the screen next to the person's name I talk to. … read more
Joshua B
Joshua B
0 satisfied customers
My kindle fire is displaying Tea Win Recovery project
My kindle fire is displaying Tea Win Recovery project v2.7.0.0 and won't reboot … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Our Kindle is not working properly on our iPads. I have been
our Kindle is not working properly on our iPads. I have been waiting to get on the phone with you folks for a couple of months and was supposed to have a supervisor get in touch with me by phone. He w… read more
Russell H.
Russell H.
Service Tech
11,414 satisfied customers
We have an Asus Zen 10 Android. We are having problems
We have an Asus Zen 10 Android. We are having problems trying to get the apps to power up and stay on. Do you have any solutions. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
How do I transfer photos from my Samsung gallery to my
How do I transfer photos from my Samsung gallery to my computer? … read more
Answers by Eric
Answers by Eric
Developer
3,180 satisfied customers
If I install the non free version of Lookout protection, I
If I install the non free version of Lookout protection, I understand that in some situations that app can lock my cell phone. What does lock mean and what does that entail? Please let me know. Thank … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How can I have message an messenger how sms on both? Hold
How can I have message an messenger how sms on both? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How to get my android galaxy note 4 off emergency calls only
how to get my android galaxy note 4 off emergency calls only mode … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How can I backup my data from Google Authenticator app? I
How can I backup my data from Google Authenticator app?I need to factory reset my device and I need to backup & restore the two factor authentication accounts I have setup. It is very time consuming t… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
I wish to contact my Lenovo tablet. Authentication keeps
I wish to contact my Lenovo tablet. Authentication keeps failing on the tablet. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Can't sent a text message to a certain person. Message when
Can't sent a text message to a certain person. Message when trying to send says "unfortunately, the Android media has stopped. Can't update apps. Message not sent" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Kindle fire- trying over and over to enter my user name for
Kindle fire- trying over and over to enter my user name for my bank account. The first 5 are letters then next entry is number. As soon as I enter nber the letters change … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x