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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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I got another phone and when I tried to log onto Pandora IT

Customer Question

I got another phone and when I tried to log onto Pandora IT says that this email address already exists and even with my Gmail on my phone it says the same thing. I have had the same email address more than 15 years. How do I let Pandora radio know this is my email and Gmail address ?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
To clarify, you have installed the Pandora app on your phone.
You open it and enter your email in the app and it says it already exists.
Is this correct?
Customer: replied 2 years ago.
Hi Richard, yes , when i tried more than once with the Pandora app it says this account already exists.
Expert:  Richard replied 2 years ago.
ok, that message means you are trying to create an account, not sign in, which is why it says it exists (as you can only register an email address once with them)
Close the app and best to restart the phone, then open the App and make sure to choose Sign in please, then you enter in your details.
Let me know the results please
Customer: replied 2 years ago.
Ok, thanks if you don't hear from me all when well.
Expert:  Richard replied 2 years ago.
ok, but please remember to rate my service please before leaving.
You can always come back any time if you have problems
Customer: replied 2 years ago.
Richard, I am still getting the same message check my email address and password ***** did restart the phone. .Still can't sign in.
Expert:  Richard replied 2 years ago.
Sorry I am not exactly clear on your message.
On the computer, did you click on the link I gave and try to sign in?
If so, what was the exact message you got?
nothing yet involves any actions on the phone, just the computer.