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Need someone to repair a kindle 3.

Customer Question
Need someone to repair a kindle 3.
Submitted: 3 years ago.Category: Android Devices
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Answered in 1 minute by:
5/23/2015
Android Device Expert: AnswerManRob, Technician replied 3 years ago
AnswerManRob
AnswerManRob, Technician
Category: Android Devices
Satisfied Customers: 10,789
Experience: Over two decades of experience in electronics, including teaching for 5 years.
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Is it cracked or won't turn on?
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Customer reply replied 3 years ago
it will turn on but a panel appears on the bottom of the screen titled "find" and letters and numbers appear in the panel. the pages won't advance properly.
Customer reply replied 3 years ago
it is not cracked or damaged - might just be a battery. it is 2 years old.
Android Device Expert: AnswerManRob, Technician replied 3 years ago
Try resetting it by pressing and holding the power button for 20 seconds. Let me know if it still won't operate.
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Customer reply replied 3 years ago
Rebooted it again - had before - still has the problem.
Android Device Expert: AnswerManRob, Technician replied 3 years ago
You are unable to select any menu item or do anything else with the Kindle?
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Customer reply replied 3 years ago
All of the functions work except this panel appears at the right bottom of all pages that is identified as "find", all kinds of letters and numbers appear and keep changing, and then the controls to advance or back up the pages will not work.
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Android Device Expert: AnswerManRob, Technician replied 3 years ago
Are you able to perform a factory reset? This will put it back into its original state. You'll have to re-establish your wifi connection and register it with Amazon again, but then you will gain access to all of your previous purchases. This will tell you if it is indeed broken.
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Customer reply replied 3 years ago
I tried to fix this kindle with kindle support and was not able to fix it, so I purchased a new kindle and registered it. I really do not like the new one so I am trying again to fix the old one. Now I do not know how to go back to it and do what you are suggesting. Can you help? Can we connect by phone? I am at(###) ###-####or give me your phone and I will call you. I will pay you. Or tell me more this way what to do.
Android Device Expert: AnswerManRob, Technician replied 3 years ago
The factory reset is under "device" in your menu. You may have to select "more" to see that menu. If it still doesn't function, the only thing I can recommend is contacting Kindle Support again. They used to allow trade ins or would sell a refurbished one to you.
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Customer reply replied 3 years ago
OK.
Android Device Expert: AnswerManRob, Technician replied 3 years ago
;-)
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