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All of a sudden my Tablet is not recognizing my router. It…

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All of a sudden my...
All of a sudden my Tablet is not recognizing my router. It was this morning, but not now. Any ideas? the router is still working for my smartphone
Submitted: 3 years ago.Category: Android Devices
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Answered in 5 hours by:
5/22/2015
Android Device Expert: Ashik, Android Tech replied 3 years ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,443
Experience: Personal Experience with many Android devices and versions
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Did you mean it is not finding your WiFi ?
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Customer reply replied 3 years ago
yes, not finding my wiFi
Android Device Expert: Ashik, Android Tech replied 3 years ago
Can you check it with other WiFi network? Does it recognize other WiFis ?
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Customer reply replied 3 years ago
it recognizes my data provider when I turn off WiFi and use Cellular data. But my smartphone, not the tablet, still is able to access my WiFi here at home.
Android Device Expert: Ashik, Android Tech replied 3 years ago
But can you try to connect to different WiFi network ? like your friends or neighbors'
That will tell us whether the problem is with the tablet or with your router, so we can move to right direction.
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Customer reply replied 3 years ago
so I'm thinking I must have done something to the settings on the tablet, the router is working for my phone! I can't use any neighbor's
Customer reply replied 3 years ago
do you agree the problem is the tablet not the router?
Android Device Expert: Ashik, Android Tech replied 3 years ago
OK,then troubleshoot your Tablet. First press the reset button on the back of the router for 1 second. This will re-assign fresh IP address to all the devices. Then after 3 minutes, turn it off and unplug it for 5 minutes. Then plug it back and turn it on.
Now on your Tab goto Settings > Applications Manager (or Application). Swipe left or right to all tab. Locate and select Google Services Framework. Click Force Stop. Then click Clear Cache and Clear Data.
Then turn off your Tab. Wait 2 minutes and turn it on. Then try to connect. Does it recognize now ?
Please let me know if that didn't work, so we can continue troubleshooting.
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Android Device Expert: Ashik, Android Tech replied 3 years ago
We can't make sure it is tablet until we troubleshoot it. I've seen many devices where its wifi chip failed without any reasons. That is why I wanted you to try your Tablet on another WiFi.
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Android Device Expert: Ashik, Android Tech replied 3 years ago
Go to Settings/Wireless & Network or Wi-Fi, tap the Menu/Options softbutton, and select Advanced/Wi-Fi Frequency Band. Change the Frequency to Auto or 2.4 Ghz.
Also, forget your saved WiFi network from Settings > WiFi. Does it recognize now ?
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Customer reply replied 3 years ago
if my WiFi works for my Iphone why wouldn't we infer the problem is with the tablet? I don't know anyone here where I live who would let me onto their WiFi. I'm going through the reset steps in your instructions above
Android Device Expert: Ashik, Android Tech replied 3 years ago
I know it doesn't make any sense, but sometimes issues or glitches in router will make it difficulty to connect it with other devices. Soft resetting the router will rule it out.
Then we can troubleshoot the tablet. Let me know how it goes.
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Android Device Expert: Ashik, Android Tech replied 3 years ago
On your Tab, goto Settings and turn on Personal hotspot. Then turn it off. Check if you are able to connect to WiFi
Let me know how it goes.
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Customer reply replied 3 years ago
Now the router is not responding normally. It is not going through the process to get to the blue "ready" light. It is showing a number "3" I've never seen before. I'm going to quit this process for this morning. I've got to get to work. I'll try again later this afternoon. Maybe have better luck. By the way, there's only one other little button on the back of the router besides the off/on. I'm assuming that's the reset, correct? talk with you later. thanks
Android Device Expert: Ashik, Android Tech replied 3 years ago
Yes, that is reset button. When you soft reset, it will reset some settings to default and it may take some time to connect.
OK, we can continue later. Have a great day,
Ashik
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Customer reply replied 3 years ago
Okay, I'm back. Are you still up for this?
Android Device Expert: Ashik, Android Tech replied 3 years ago
Yes, I'm here. Did you try my suggestions ?
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Customer reply replied 3 years ago
The router is now no longer working. I have unplugged and disconnected it awaiting your step by step to bring it back to life
Android Device Expert: Ashik, Android Tech replied 3 years ago
Did you hold that button for more than 1 second ?
Holding down for more than 1 second will hard reset it which will erase some settings. But you can easily reconfigure it. What is the model and make of that router ?
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Customer reply replied 3 years ago
WNR2000 Model V4
Customer reply replied 3 years ago
Netgear Genie
Customer reply replied 3 years ago
Netgear31
Android Device Expert: Ashik, Android Tech replied 3 years ago
Connect the router to your computer with the ethernet cable. Also, call your ISP and ask them for your broadband/account username and password.
Let me know.
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Customer reply replied 3 years ago
you want me to unplug the Ethernet cable that is connecting my modem to my computer and plug the cable into the router instead without connecting the power to the router? I'm going to lose my session with you, is that correct?
Android Device Expert: Ashik, Android Tech replied 3 years ago
Isn't your router connected to your modem ?
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Customer reply replied 3 years ago
not at this minute. I couldn't get online with it connected after this morning pushing buttons.
Customer reply replied 3 years ago
I have a user name and password ***** the Netgear router
Android Device Expert: Ashik, Android Tech replied 3 years ago
How was your setup actually prior the reset ?
Was the ethernet cable from the modem connected to the router and then another cable from LAN1 port of router to your PC ?
or was the ethernet cable from the modem connected to the router and your PC connected to the router via WiFi ?
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Customer reply replied 3 years ago
Ethernet cables between modem and router then to pc
Android Device Expert: Ashik, Android Tech replied 3 years ago
To pc via wired or wireless ?
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Customer reply replied 3 years ago
wired
Customer reply replied 3 years ago
if I set it up again can we talk by phone until I get back online?
Customer reply replied 3 years ago
or I can switch to the tablet and use my cellular date plan to connect with you
Android Device Expert: Ashik, Android Tech replied 3 years ago
Then setup it like that again. Ethernet cable between modem and router AND another cable between router and pc. Don't connect modem directly to the pc. Also, make sure you connect the ethernet cable from the modem to the WAN port of your router.
And connect the router to your PC from the LAN port. You will not be able to access internet when you setup this way, but you will be after configuring the router.
Now we can reconfigure the router. Connect the router to your computer with the ethernet cable and also turn on your router and modem.
Then open your internet browser and goto this website --> http://192.168.1.1
When asked for username and password, enter "admin" and "password" without quotes.
This will open router configuration window. Click Setup Wizard and follow the onscreen instructions to setup. It should automatically detect correct setup, if not then manually setup and select Brige Mode as connection type.
You can also setup wireless settings there.
You can get back to me from your Tab since you have carrier network on it. On your tab, goto www.justanswer.com, login to your account and open this question under My Questions. Let me know how it goes
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Customer reply replied 3 years ago
what's my justanswer password?
Android Device Expert: Ashik, Android Tech replied 3 years ago
I don't know about that. I'm just a tech here and I don't have access to those details. Don't you remember it ?
If it is not working, then connect the modem directly to PC and get back to me.
You router just forget the setting it had. All we need to do is, reconfigure it which will take only 2 or 3 minutes.
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Customer reply replied 3 years ago
went through setup at Netgear site. But
router does not work
Customer reply replied 3 years ago
Okay im on my tablet so maybe we can get the router going now
Android Device Expert: Ashik, Android Tech replied 3 years ago
Lets check something first.
Connect the ethernet cable from the modem to the router's yellow port.
Then connect another ethernet cable from the LAN port of router to your PC.
Login to your router. let me know once you did that
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Customer reply replied 3 years ago
Okay finally logged in
Android Device Expert: Ashik, Android Tech replied 3 years ago
Do you see Setup Wizard in the left column ?
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Customer reply replied 3 years ago
Got you on tablet and netgear on PC
Android Device Expert: Ashik, Android Tech replied 3 years ago
On your computer, goto this website --> http://192.168.0.1
or goto this website --> http://www.routerlogin.net
This will take you to the router configuration window. If asked for username and password, enter admin for username and password ***** password.
This will login to your router. Now, what do you see exactly ?
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Customer reply replied 3 years ago
Internet status: good, wireless "warning off"
Customer reply replied 3 years ago
Attach devices 1
parental off
guest not enabled
menu on left
Android Device Expert: Ashik, Android Tech replied 3 years ago
Click on Wireless setting and what do you see ?
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Customer reply replied 3 years ago
Check in box "enable 20/40 coexistence
Bunch of stuff WPS settings incl router's pin
Customer reply replied 3 years ago
Advance wireless settings at top choice of cancel or apply
Android Device Expert: Ashik, Android Tech replied 3 years ago
Under Wireless settings, change the SSID to something you want.
Select WPA2 or WPA for security. Enter password ***** Wifi in there and save settings. Are you able to connect now ?
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Customer reply replied 3 years ago
What is SSID
Android Device Expert: Ashik, Android Tech replied 3 years ago
WiFi network name
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Customer reply replied 3 years ago
Nothing about name on my screen
Android Device Expert: Ashik, Android Tech replied 3 years ago
What do you see under Advanced wireless settings ?
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Customer reply replied 3 years ago
Enable wireless router radio
Ebabke 20/40 Mhz Coexistence
Fragmentation length
CTRTS threshold
Preamble mode
Turn off signal schedule
Customer reply replied 3 years ago
Keep existing wireless settings (box checked)
Android Device Expert: Ashik, Android Tech replied 3 years ago
The configuration type of this router is different from other netgear routers.
"Enable wireless router radio" Can you enable this one ?
Also, select "Router Settings" from the main window or left column. Then login with username and password ***** asked (admin and password(
Click WIreless Settings and do you see Modify button ?
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Customer reply replied 3 years ago
No such buttons available.. I chaecked the enable router radio one but the others you mention do not appear on the screen. I'm weary of the process,, I'll have to do without the router until a better approach can be determined. Thanks for you patiience.
Ron
Android Device Expert: Ashik, Android Tech replied 3 years ago
On your computer, goto this website --> http://192.168.0.1
or goto this website --> http://www.routerlogin.net
Now, do you see "Router Settings" in the left column. See this picture --> http://i1-win.softpedia-static.com/screenshots/NETGEAR-Genie_3.png
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