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Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37898
Experience:  Troubleshoot Android Devices.
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I have change provider on my open note 3 Samsung smart phone

Customer Question

I have change provider on my open note 3 Samsung smart phone from T-mobile to A T & T and before this change of provider everything worked just fine. Now the phone does not have access to the Data from AT&T The AT&T sim card works fine on other Samsung Phones but not on mine. What can be the problem ?.
I would appreciate your help.
Thank you
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Is the Samsung Note 3 smartphone unlocked? To confirm, only calls and text are working on this Samsung Note 3 smartphone, but data / internet is not working on it right?
On the Samsung Note 3 smartphone, please try the followings:
- Go to Settings (-> Connections) -> More networks (or Wireless & Networks) -> Mobile Networks -> Access Point Names
, then locate and select the option to add a new APN. This is usually accessed by tapping on the + (plus) symbol on the screen or by tapping the menu button
, then use the following settings:
Name: ATT Phone
APN: phone
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMS proxy:
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: None
APN type: default,mms,supl,hipri
APN protocol: IPv4
Bearer: Unspecified
, then save/done
, then make sure the new APN item is selected.
, then see if data / internet works now.
Please reply at the box below. Thank you.