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I've been hacked help me get my account [email protected]

Customer Question
I've been hacked help me...
I've been hacked help me get my account back
*****@******.***
Submitted: 2 years ago.Category: Android Devices
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Customer reply replied 2 years ago
So it's been an hour or more, is there any chance you will be able to do anything?
Customer reply replied 2 years ago
I may have been in a hurry it's *****@******.***
Answered in 4 hours by:
4/19/2015
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11,884
Experience: 25+ Years Experience in Computers and Electronics. Android Expert.
Verified
Hello. My name is***** can help you with your question. I cannot see your account is blocked for privacy reasons but that's okay. I can't directly do anything to your account and neither can anybody else. Your account is only serviceable by you. So assuming this is a Gmail account, if you are unable to get into it, all you have to do is go to the Gmail.com home page and select the option that says forgot password. Then step through the prompts as it asks you a few questions and it will then allow you to reset the password. When you reset the password, just set it to something different from what you had before and it will be secure. You will then need to use that password ***** any devices that use your Gmail account.
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Customer reply replied 2 years ago
wrong, Someone found out my phone number and changed the password ***** the phone number that receives text responses. and then changed my secondary email. successfully converting it to theirs.UNACCEPTABLE
Customer reply replied 2 years ago
YOU CAN'T HELP ME WITH MY PROBLEM AND IT TOOK YOU 5 HOURS TO FIGURE IT OUT. I'm disappointed in you people
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
That is impossible for them to do without typing in your original password.
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
What happens when you try to log into your Gmail account on the web?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
I am currently going through the recovery for you. What is the last password ***** remember using?
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Customer reply replied 2 years ago
Customer reply replied 2 years ago
And I was using it when I got knocked off
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Do you have access to a computer that you've used before to logon to that account?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
The reason I'm asking is that if you go through this recovery process that I'm going through right now you have a better chance of succeeding if you do it from a computer that you've used to login to your Gmail account
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
And I can tell you how to do it
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
This is the link: https://accounts.google.com/VerifyOldPassword?cpr=AHwGkRkGoHdAATk1psAoVeQ4s4c2DVMd9FadU1KcYXff3iva4wdNOxvbmIvjNTFccR5PAuh845sWN0H_Bctg5o_iMiYL6hIsLdPDY4QkQ82Am4cEW_4RiUPsKlXF10uRVsx2Q7UOHKP_U3VZhL_J5VRANzDjQZUFazT2Aa3G42H-NjAH_jJelFKciYbtOeJIOvAOyFVIjP9GbanVh9cA8LqO4Gcq7nfCy1pfo_Li2UYv6eW_A1BKjwM6b55HeEZXFksXDLbOMp0YSwGFOSjE0MhsDJ9b-sonh7Ak96VVhszmLkR3yOHNxdm1GbU6Ra6Myy9ua3tzlga12xpU3ijKCfpwkRpvBQWofLDt10R-abEa4yKJWCRUiUboD90PKF7Mr_SPKFVf2Hi7CAe0UmBCxuKEp6OJWmZ1jM_owtkDsNlokaTlKMSBWhf6SAn6i4cyCcZGJCbBQNGw7D57EPZHQJ7UqRRreRwTQUsEX-zvtK4x8EUuID8EE_rTZjdilqROpUYmmmQ6N416h-b3l_h53HKHKpCjbaFhxBorF0FQekNDm4d3L2f45uRsnZ11tSbY-O5j4fEFP2qDR7qiN_YGYwYFjmaBpCN9XdDfispC33GAR91cFm-68D9r0poDoG2AIIs_oTxJo0qMJ37NX8gSliAqZqIUxpih4X-v1-8dTjc_CWIvWb-OZVSRrkLwhzQHPlR40jOnZtgeNeAJDNfubKTGGdusmiFqCi00UmY1ukcKdaLv7ycZ-PE-Y-QgRHSVFUmgQqOe2DhjsIkKBJhYtv3mLC2MwKTl2iXdc2Zn1fkKCw5buH7mB7U39aGYAKkOZhCc97lTjCZCM1qAaT1fGfbkrhBbVXToaRqDF_UsX28RR99CWApY08EzZv1rwE8CGNueJfujTHETGNvCLR2X5tgrEs-IOpUrp_rDTsZgw3qDj_g_rZhETtk4bykR2VvLwV-LlBTRAzm6&hl=en
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Customer reply replied 2 years ago
I was communicating with *****@******.*** and she asked for my phone #, shortly after I did it knocked me offline and I went to settings and my security settings had changed and the phon# ***** diffwewnt last few digts and secondary email was different also
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Did you go to the link I sent to you?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
When you enter an email address I can't see it because it's block for privacy. So I can't see who you're saying you are communicating with. But whoever it is should not have been asking for a phone number. Even so, the method that I'm giving you will provide you the best chance of recovering it.
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Customer reply replied 2 years ago
yes, I did all this and the link comes up as invalid
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
OK, then start at this link pleasehttps://accounts.google.com/RecoverAccount?fpOnly=1
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Customer reply replied 2 years ago
google will not allow me to even enter the gmail account since I made a new one to try to import all of my things
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
And answer the questions as follows:Please select your issue:I know my username and password, but I can't sign in What sort of issue are you having?I'm getting an error message.​ Please select the error message you're seeing:'The username or password ***** entered is incorrect.'
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
You can't do that. So when you get to the login, select "log in as a different user' under the login box
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Then go to this link : https://accounts.google.com/RecoverAccount?fpOnly=1
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Customer reply replied 2 years ago
The URL you tried to use is either incorrect or no longer vali
Customer reply replied 2 years ago
This what I get every time
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
going to this link?: https://accounts.google.com/RecoverAccount?fpOnly=1
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Customer reply replied 2 years ago
I've done it 5-6 times
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
On this link? https://accounts.google.com/RecoverAccount?fpOnly=1
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Customer reply replied 2 years ago
same thing invalid, then I copy and paste and it's still invalid
Customer reply replied 2 years ago
What is there to do?
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
That really is odd and doesn't make much sense. What happens if you just type in accounts.Google.com?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
What I'm going to do is continue the recovery on my end. What is a different email that Google can use to contact you? You'll have to put it in here with spaces otherwise the system will block it. Like ABC at gmail.com
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Customer reply replied 2 years ago
webpage not available
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
This would indicate that you may have a problem in addition to a Gmail problem. Like malware on your computer. What I would suggest doing next is running a scan with some free software called Malwarebytes. The site you can download it from his Malwarebytes.org
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Customer reply replied 2 years ago
gnusa J at G dot --m
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
You catch on fast. One sec.
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Customer reply replied 2 years ago
I have a malicious software removal tool from Msoft that I'm currently running a full
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
When is the last day you signed on? Was that today? Also, approximately when did you create it?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Yes definitely I would suggest doing that because if you cannot get to that URL, that indicates another problem that probably even more pressing than this. I would stay on top of that until you can successfully navigate to that webpage and any webpage. But I'm still going to finish up this recovery request for Google for you
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Customer reply replied 2 years ago
yes this morning, and 10yrs ago, gmail right?
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Wow.... yes... has to be something like that. OK... one sec.
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Customer reply replied 2 years ago
3 infected files with less than 10% scanned
Customer reply replied 2 years ago
My screen keeps jumping or flickering, is that you? It's not normal
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Almost exactly. April 1, 2004. It was invitation only for a while... so probably right around 10 years.
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
No... not me. I don't have access to your computer.
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Wow... how invasive. It wants frequently emailed contacts - up to 5
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Customer reply replied 2 years ago
so, it'might be searching for something right now
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Do you want me to hold off on the recovery process so you can go through it if your computer connects after the scan?
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
This is actually a good sign – it's giving you the full recovery treatment. Meaning that Google will actually have someone work on it manually if they have to. Most users do not get all of these questions but if you are one of the users that does there's a good chance that will be able to recover the account. I don't know how they determine that.
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Customer reply replied 2 years ago
I don't know, I've lost the account, you think the links might work if I quarantine the malicious software?
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Well, as long as you can connect to this recovery page that I'm working through now I think you have a really good chance of recovering your account. It's getting the opportunity to enter these finer details which means it's going to be reviewed by a human which is pretty rare by Google's standards.
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Customer reply replied 2 years ago
This scan looks like a 2 hour scan
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Well, you'll still have access to this page so what I would do is let that finish and then see if you can connect to the accounts.Google.com page. If you can then go to the recovery link that I gave you and take the time to fill out the things like your most frequently emailed contacts and things like that because this is going to be reviewed by an engineer with Google who will use that information to determine whether or not they recover your account. So you want to have as much of it correct as you can.
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Customer reply replied 2 years ago
You're the expert, what do you think? I'm game to try anything and if you want I will give you the land line if necessary
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
In the meantime I'm not going to continue on your behalf on the recovery page because it is better if you do it from your home IP address since you've logged in from there before. I can always do it again from here if necessary but I'd like to see you be able to get connected properly first anyway.
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
One thing I'm careful to avoid is entering incorrect information from my IP address because if I make it look like I'm hacking into your account will make it that much more difficult for you to recover it
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Customer reply replied 2 years ago
try the links after the scan ?
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Yes. You may have to reboot after the scan in fact you'll almost definitely have to reboot after the scan. Then try the recovery link again. I can't stress enough how important it is to take the time to try to get that information correct. It will ask you for things like folders that you had set up and a few other things that will identify you as the owner despite the fact that your phone number and email and things like that do not match what you want them more need them to be.
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Customer reply replied 2 years ago
You said Google was looking into it, they can call if they need anything else, you can as well No issue with the landline right?
Customer reply replied 2 years ago
I got it, thanks, ***** ***** for the extra time.
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
They are looking into it yet because I haven't finished going through those recovery questions that's what you are going to do when you are able to link to the page. And it will ask you for your landline number once you get through these questions
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Customer reply replied 2 years ago
Then I guess it's time for you to get paid, right?
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Oh it's definitely no problem, I want to help you get straightened out because I know this is a real pain in the rear end. I know you waited quite a long time. Then once that happens just come back here and let me know and if you still need my help I'll be happy to continue helping you.
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Customer reply replied 2 years ago
Ok, thank you
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
One sec, let me add more time first so you can reply to me.
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Android Device Expert: Michael Hannigan, Developer replied 2 years ago
There you go.
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Customer reply replied 2 years ago
Awesome, but after 20 minutes of scan, still only the three in-files
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
It only takes one. I would also do a second scan when that one is done. malwarebytes.org... and then run the free download, but when it says "activate free TRIAL" say NO. Then it will install the completely free version which is all you need. You don't need something else running in the background, just need it to do a scan.
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Customer reply replied 2 years ago
Got it, are you gone now? It looks like it's a third done 24 min
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
I will be gone for a little while, but I will be back.
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Customer reply replied 2 years ago
During the scan it said 11 infected files and when finished it said none
Customer reply replied 2 years ago
1615 detected on malwarebytes
Android Device Expert: Michael Hannigan, Developer replied 2 years ago
Ok.... that explains the problem. I would remove those and then run it again until you get to 0
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Michael Hannigan, Developer
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