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ON my Kindle Fire HD 7" cannot stream video keep getting "Error…

ON my Kindle Fire HD...
ON my Kindle Fire HD 7" cannot stream video keep getting "Error 13"
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Answered in 4 minutes by:
10/21/2013
Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8,276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Verified
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

Are you streaming videos from Amazon Video Instant Streaming?

Open WEB, can you surf internet websites?

Nick
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Customer reply replied 4 years ago

I have been streaming videos from Amazon prime just fine until about 2 weeks ago when I started getting the ERROR 13 intermittently, but now receive it consistently when trying to stream. I can access the internet, get email.

Thanks for your reply and info.

Please tap the top right corner. Tap More. Tap Applications. Tap All application by the filter. Select Video Player. Tap Force Stop and Clear data.

Test your videos again.

Nick
Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8,276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Verified
Nick H. and 87 other Android Devices Specialists are ready to help you
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Customer reply replied 4 years ago

Needed to "clear data" first then "force stop" had to try twice but it resolved the problem. Can you give me a simple reason why this happens?

Excellent! Glad I could help.

This caused by the Video Player service. Clear data reset cache and settings. This will LE the videos played again.

Nick
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