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I have a Samsung s7 edge and the screen was flickering so i
i have a Samsung s7 edge and the screen was flickering so i encrypt my sd card and did not decrypt it then i factory reset the phone now i cannot get to see my files and photo on the sd card … read more
Harry
Harry
2,664 satisfied customers
I'm ***** *****, I am locked out of my phone. I encrypted
Customer: I'm ***** *****, I am locked out of my phone. I encrypted from an sd card and when it restarted it asked for my PIN for my Sim. tried everything. … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
On my Samsung Galaxy S6 Edge: Somehow my SWIPE lock type has
On my Samsung Galaxy S6 Edge: Somehow my SWIPE lock type has been deactivated, and I am no longer able to use it. The message regarding the SWIPE, says, "Turned off by administrator, encryption policy… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
4,539 satisfied customers
I have a few lol im finding stuff on my wifes phone she says
I have a few lol im finding stuff on my wifes phone she says she dont know i love my wife but so close to divorce would be great if you could help,first was soft message in facebook what is and how to… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
4,539 satisfied customers
I have a samsung galaxy exhibit sgh-t599. I have rooted the
I have a samsung galaxy exhibit sgh-t599. I have rooted the device and in an attempt to swap internal and external storage I used an app called SwapSD. The swap was unsuccessful and niw I cannot acces… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
10,764 satisfied customers
so I listened to my husband and encrypted my phone, well now
so I listened to my husband and encrypted my phone, well now all my pictures on my sd card and phone are gone. some are very important to me is there any way to retrieve those?… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
My Samsung S2 camera loses the menu bars on startup, then
My Samsung S2 camera loses the menu bars on startup, then the screen does not respond to touch or the phone becomes unresponsive (eg on/off to reset it). Will you e-mail me when an answer now Ive paid… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
4,539 satisfied customers
Factory reset an encrypted phone. I have a Motorola Moto G
Factory reset an encrypted phone. I have a Motorola Moto G running Android 4.4.2 which I just recently purchased. I encrypted the phone using the "encrypt phone" process under the security settings of… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I have a note ll and want to get back to just answering the
I have a note ll and want to get back to just answering the phone with no diagram drawing or password. can you help?… read more
Ashik
Ashik
Master's Degree
1,370 satisfied customers
I have a Motorola xt907 with Verizon 4G lte, one day the screen
I have a Motorola xt907 with Verizon 4G lte, one day the screen went black and I could hear the droid startup over and over, finally got it back on, after factory reset. Now I have a gray signal trian… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
hi, I have a Sony Xperia SP. I did a manual encryption (for
hi, I have a Sony Xperia SP. I did a manual encryption (for setting up my corporate email account using Worx and Touchdown) After encryption process completed, my device keeps asking 'Type password XX… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
9,434 satisfied customers
recently had to reset my adnfoid phone back to factory default.
recently had to reset my adnfoid phone back to factory default. Before doing this I saved my apps to a USB stick. They save as a ASEC file and I want to get data from them to update my current infoi b… read more
nforse1
nforse1
4 satisfied customers
Just purchased LG Nexus 4 phone and cannot download all my
Just purchased LG Nexus 4 phone and cannot download all my music. It selectively does not bring down some music from Window Real player. I have lots of room in phone storage (16 G).… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
4,539 satisfied customers
I have got the same problem with my new Nexus 4. I encrypted
I have got the same problem with my new Nexus 4. I encrypted it. I didnt want to do it. So I would like to decrypte it and make it like before. M y bluetooth doesnt work, I can open my screen just by … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
I have a galaxy Ace and Im fed up with running out of storage,
I have a galaxy Ace and I'm fed up with running out of storage, the phone's nearly full but the sd card is almost empty. I have downloaded an apt which should transfer stuff to the sd card but there w… read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
Hi I have a samsung galaxy s and it says "too many swipe attempts.
Hi I have a samsung galaxy s and it says "too many swipe attempts. sign in with your google account." when i do this is says invalid user name or password (but if I use it on my laptop it does sign me… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
I have a droid X. It was stuck in airplane mode, and after
I have a droid X. It was stuck in airplane mode, and after talking to verizon customer support for 4 hours, they got the airplane mode sign to go off of it. The problem is, it still does not have serv… read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor's Degree
122 satisfied customers
my daughter has locked me out of my mobile phone. It is asking
my daughter has locked me out of my mobile phone. It is asking for my google account username and password XXXXX i haven't got and my secondary email account was stopped as became corrupt. i have remo… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
5,420 satisfied customers
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Answers by Eric

Answers by Eric

Developer

5,420 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

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Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

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84 satisfied customers

Experience in game, phone, android development and usage.

Bernie

Bernie

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23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

Richard

Richard

Android Specialist

4,539 satisfied customers

Android Systems Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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