Android Questions? Ask Android Device Experts for Answers ASAP
This will remove anything that was on the phone and will prompt you to create another pattern if you choose to. If you never want to use the pattern unlock again simply press cancel.
If this solves or answers your problem please press the ACCEPT/Rate Button and choose Excellent ServiceIf you have further questions or this does not solve your problem DO NOT yet press accept/rate and we will continue to troubleshoot until your problem is resolved :) Pressing Rate will end our conversation early.My name is XXXXX XXXXX Thanks for choosing JustAnswer.com!
its not a pattern,its a pin number 4 digits and i cant remeber it,but dont want to delete my pics which are stored on my phone.they mean alot to me.
Im trying to reset it as your first message instructed and its not doing anything,when te device turns back on the unlock pin screen comes up and no factory reset or anything,im trying very hard,im doing what you said to do and its not resetting or even prompting me to reset,same screen saying unlock phone and enter pin????
i done excatly what he has said and its still just coming up enter pin to unlock?? my god this is nuts,still same screen.
just done it all again and its still coming up enter pin to unlock,and at the top theres little pop ups that say scanning usb storage and also media scanning ect....makes no difference...just my normal start up screen.
oh my god its not working,still coming up the same...i cannot contact anyone :(...i wish could remember that 4 digit pin,ive been randonly putting numbers in all day......600 attempts its a joke!
hey my fone has just opened up all of a sudden and now im in it im in my gallery.....im afraid to touch it in case i do something aaahhhh....im in my phone now.
it come up all of a sudden. I have tried to change the pin code but is asking for a original pin.
How do I back it up???
yes i can navigaate around,i just uloaed all my pics to facebook just incase i lose them?.....thanks so muc for your continued help,this has been hard,just going to do the usb cable thing then i will let you know and hopefully its will be resolved...fingers crossed....
That sounds good to me Martine. I really appreciate all your patience in testing all my steps. Android can be a trick system when problems occur. They are in my opinion way better than Iphones though (I've always been a huge Android fan)If you get stuck on anything reply to me and I will be here to guide you If all goes well you can press the rate button below this reply and choose a rating for my help (an excellent service rating is most appreciated, trying to keep my near perfect feedback score)Anytime you need any help, even if it is not Android related you can request me again. I am an expert in the Computer field, Android Field, Laptop field and more on hereThanks again MartineJeremy
Hi jeremy,right at the moment as it stands my phone wont let me factory reset it as it keeps asking me for my pin lol....but the app to bypass it is helping as the phone went into timeout and i pushed home button and it came straight back on.so i will have to take it to samsung or phone them to get them to reset it.....thanks for all your help and i will definatley recommend you to anyone who needs help in the future,i mean that sincerley.as i had special pics and vids on my phone and you helped me massively.thankyou.x