Android Questions? Ask Android Device Experts for Answers ASAP
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Which version of windows are you running?
ok, can you try plugging the Samsung into a different USB
then on the phone selecting Mass Storage
I did - but to no avail
ok, do the following please
Got to StartType CMD and press enter. Enter the following, set DEVMGR_SHOW_NONPRESENT_DEVICES=1press enterstart devmgmt.mscFrom the 'View' menu select "Show hidden devices"Device manager will now show you every device that has ever been connectedNon present devices are grayed outDelete all the non-working devices, reboot.When it comes back up and plug a device in, it should reinstall the device.
sorry, missed a lint
after you type start devmgmt.msc press enter
ok, give me a moment
I'm not sure what I'm looking for ... I don't see anything grayed out on this system ... I'll my notebook
Device Manager opened?
has the phone ever worked on this computer?
yes it has
you should see it greyed out then
where in the device manager?
that is what opens if you ran my instructions
ill repeat them
Got to StartType CMD and press enter. Enter the following, set DEVMGR_SHOW_NONPRESENT_DEVICES=1press enterstart devmgmt.mscPress Enter and a window will openFrom the 'View' menu select "Show hidden devices"Device manager will now show you every device that has ever been connectedNon present devices are grayed outDelete all the non-working devices, reboot.When it comes back up and plug a device in, it should reinstall the device.
follow it step by step please
I see something called the Microsoft WPD Enhanced Storage Password XXXXX - and the message is it fails to start
to check, is this in device manager?
that you opened while following my instructions?
ok, remove (right click, uninstall) Microsoft WPD Enhanced Storage Password XXXXX
is there anything else Greyed out?
I don't see anything
ok, now try restarting the computer
and then connecting the Samsund
When I restart this computer, I will lose this chat session
you can add this page to your favourites
let me try on the notebook
then you return to this page and we can resume
Okay, here goes .... but just to let you know, my notebook does not show anything grayed out
ok, but I want to eliminate this
so need to do the restart please
hello, I have returned
how did the test go?
my Google (Giggle) Chrome browser restored my previous session .... Let me plug in my Samsung
ok, nice play on words :)
I thought you would like that .... anyway, give me a moment whilst I check my silly phone
nada ... still fails to recognize my samsung
ok, and you are pressing Mass Storage on the phone right?
1 sec ... I rebooted my silly phone
yes, USB settings is set for Mass Storage
Would the USB tethering have anything to do with this?
you need to turn this off
is it on?
it is off ... I cannot activate it (grayed out)
turn Mass Storage off
then on again
turn it off? I have only 4 options ... Samsung KIES, Media player, Mass storage, Ask on Connection
sorry, that means choose something else
there should be the option
I don't see that under settings
slide the notification down
on your home screen from the top
and you should see it there
under wireless and network I have: Flight mode, Wi-Fi settings, Mobile AP, Bluetooth settings, USB settings, Tethering, VPN settings and mobile networks
it is on the notifications screen
slide from the top down on your home screen
slid the top down, I all get is Wi-Fi, Bluetooth, GPS, Silent and auto-rotation
you dont see the notifications?
nothing about charge only
which model is the Samsung?
Indeed, very strange ... which is why my computers have been named FRED (F*** Ridiculous Electronic Device), SAM (Silly Antiquated Machine) and now MERLIN (as in the Magician ... I enter a few incantations and out magically appears the solution)
Microsoft message stated that if system is still unable to recognize unknown USB device to replace the device
I really don't want to do that ... because everything else seems to work (except certain online apps)
that is Microsofts answer to everything
ok, under USB Settings
do you see Debug mode?
what do you see under USB?
like I said, under USB settings - 4 options: Samsung KIES, Media player, Mass storage, Ask on Connection
Is Kies recognising the phone?
I think so, but after looking at the user manual, it suggests I d'load the samsung KIES from Samsung mobile
you havent done this yet?
correct ... because I never had to do this before ....
It will reinstall the drivers
can you download it from here
I bought my silly phone from a friend and I just d'loaded the samsung user manual (after much searching all over the "world", I went directly to samsung ... and low and behold
ok, one thing though
is there data on it you want to keep?
on my phone?
other than some games and my various phone listings (which I hope are on the SD card)
ok, as the simplest solution
the photos I have emailed across to my computer
will be to factory reset the phone
factory reset returns it to new
but wipes the phone
so your games would need to be reinstalled
games were free d'load apps
as with my other apps (banking, trucking, etc
how do we do a factory reset
ok, follow the instructions here please
oy vey ... more instructions ... oh well
It states to remove the SIM/SD cards
but can I attempt the KIES installation before doing the hard reset? hopefully to get Merlin to recognize my phone before having to do the hard reset?
though I am not overally confident about the expected results
but by all means do this
I will standby
thank you ... and I thank you for your patience
my pleasure sir / madam
sir ... My name isXXXXX
Hi Mr Christiansen
ahh .. I have removed both the SIM/SD cards
try putting the SD back in and see if it mounts
Just Glen ... my students have called me the Mr... and Sir .... back in the day when I was teaching ... now, I work in trucking
Try putting the SD card and Sim back in
see if it then recognises it
didnt think, but that may have been the problem
I heard my silly phone make a "beep" after pressing the 3 buttons (vol up, home and power)
let's see what happens
I am also d'loading the KIES from your australian (au) site
yep, it will be upside down
but still ok
yeah and probably reading in a mirror image format
and with that ausy accent too
Im in Australia, so that is why you got that link
ahhh ... that explains it ...
yep, but it will be more resilient to outdoor climates
especially with the floods you have been enjoying ?
Im in Melbourne
so avoided all that
we just have miserable weather all year round
very good ... but the moment my computer says "G'dy Mate" I leave the room
cannot stand that cliche
I am in Ontario Canada, and the cliche I cannot stand is the "eh" at the end of each comment
like on South park?
cannot stand that cartoon ...
Canada is the only place I havent been, so wouldnt know if that was true
yeah, I got over it
trust me, the "eh" has become ubiquitously Canadian
Never been to Ausy ... but I would love to go there ...
its a great place
When I was in Dubai, I worked with a few people from Ausy (Wollongong area)
I have toyed with the idea of moving/retiring to Australia
Dubai is ok
but Australia has a very large variety
Desert to Rainforestsa
Oy ... I would go nuts with my cameras
yeah, you would
then you have New Zealand over the road
which is also amazing
another place I would love to see
ok, just to warn you
and from what I gather, the pace / attitudes are much more relaxed than here in North America
hobbits and the like dont actually live in New Zealand
oh crap ...
it appears more relaxed here
but it really isnt....
and here I was going to bring my Hobbit books for autographs (LOL)
nope, they moved on
didnt leave a forwarding address
oh yeah ... compare with Toronto, Chicago, New York
those cheeky hobbits
just like the Irish leprechauns
I like New york a lot
after the gold rush
all they left behind were the rainbows
appears that my silly phone settings have not been lost (perhaps I did not do a proper full hard reset) ... currently installing KIES
yep, less value
and impossible to reach
rather hard to catch too
similar to tilting at windmills
We do have nice geography here though ... areas in Ontario, British Columbia, etc
I lived in Holland for 10 years
loved the windmills
very good ... I lived in Dubai, UAE for a year - teaching at Dubai Men's College
went there last year, very new, not very "real" if that makes sense
KIES just finished its installation
ok, now restart the computer
Connect the phone and put it in Kies mode please
okay ... once more into the breach ... "I'LL BE BACK" (complete with Austrian/German accent)
haha, with a twang of LA
your ausy accent is the one accent I cannot do ..... (Oy Vey)
my not at all
as its mixed with a Dutch accent
ouch ... that could put both eyeballs into one socket
My Irish accent is believable, as with my Danish, UK and Southern USA
people give me strange looks for sure
especially my Irish
I get that a lot too
Especially when I exit my transport truck, wearing my blind-man glasses and cane
still going thru the KIES install
and a green hat with a feather in it?
sure and begora ... and complete with me Irish Lager
are you on LINKEDIN.com?
yes, but we cannot share personal details sorry, against company policy
That's okay LinkedIn is a professional networking site ... simply do a name search
and you will get the public profile
available to everyone
this KIES is a large file system
yes, a little bloated
as long as it works ... I'll be a happy camper
fingers are crossed
now at 62%
my LinkedIn public profile: http://ca.linkedin.com/pub/glen-christiansen/31/978/bb9
KIES now says I am at 100%
now install Kies
by running the file you downloaded
KIES now installed ... do I reboot Merlin?
you still there?
going for a reboot
sorry was away for a sec
then connect phone and put it in Kies mode
phone is connected and is in KIES mode
currently is reinstalling KIES device drivers
anyway, in the meantime ... pop over to Linkedin
like I said, Linkedin is a public, professional networking site ...
yep, been there for about 8 years :)
and since it's public ... this should satisfy your company policies
very good ... now, simply search my name (you have it already) or my public profile
I can't as we cannot exchange personal details at all (public or not)
but thank you for the offer
interesting ... that's a first
having a bit of a challenge with KIES ... give me a moment
makes sense, so we dont bypass for furture support
ahhh ... the company concern for "extra" support ... makes sense ... despite that was not my intention ... but that's okay
thanks, XXXXX XXXXX
I have the KIES front page up
ok, now connect the phone
and put it in Kies mode
I was only looking to expand my network ... since my profile has a couple of other interesting sites (Natural Cures, etc) ... that's all
My firefox browser is getting stupid ... it's flitting our chat across various tabs
I'm going to shut down the various tabs except this one
okay .. one tab remaining
ok, time to try Kies
now, starting the KIES 2.0 connection error troubleshoot
and yes, phone is set to KIES
ok, sounds like Kies has the problem as well
whats the troubleshooter saying?
anything useful (usually not)
KIES is currently reinstalling the device drivers
ok.... not looking good..
nothing useful, System still is not recognizing the device
ok, then we are down to the factory reset step
indeed ... still not looking good
no, thats for Videos
you need to factory reset it sorry
do you still have the steps
for some reason, the USB connection is not working ... perhaps go via the Wi-Fi Connection
Yes, saved them to a txt file
ok, there are a few issues with the phone
and I printed out the steps from the link
so it would appear. Perhaps Microsoft is correct in that I shall need to replace the phone
a factory reset will fix this
forever the optimist
let me try the hard reset again
thank you for your assistance. Unfortunately, it appears my problem has not been rectified
did the hard reset work?
meaning did the phone revert back to a new status?
something is happening with the reset ... getting a downloading mesage ... and Do not turn off Target
ok, this is good
let it complete please
hopefully this will work because this has been going on for too long
indeed ... I have much patience, but this is beginning to try it
still getting the downloading... message
ok, it is getting the image
great .. .at this rate, I probably hit the pub for a few rounds before it's done
sounds like a good idea
not here though, considering its 7am :-)
yeah ... but what date?
and in both Jamaica and Denmark, the pubs are open at 7am
here to, just not a good idea
Silly phone still d'loading
in Jamaica and Denmark ... we really don't worry about the time of day
silly phone has a cute pic showing R2T2 shoveling some "crap"
haha, just to make the time pass quicken
more quickly ... and "yeab, right"
how long is this supposed to take?
depends on the download speed
can take some time....
and of course there is no way to see the speed
but should be done within 10 minutes if nothing has gone wrong
Hmm ... it is doing that
okay, we are probably at about 3-5 minutes (forgot to turn on my stop-watch)
after that, then what should I expect?
the phone will start and be completly new
as everything is reloaded
then you can connect it and load the Madd Storage
I think your first phrase is more accurate
haha, I knew you'd pick up on that :)
I thought so ... It was rather obvious ... After all, besides having been college faculty (2 colleges / 2 countries), I have a professional writer, and besides being a Trucker (Truckie) I also teach new transport-trucking graduates on how to drive the transport units. I have also worked with lawyers, had my own business, etc, etc, etc ... and I do have a very quirky (off-the-wall) sense of humour
quirky is good, realities too boring
I have designed Excel-based applications that others have suggested I market/sell
I am thinking we have an issue with the phone
this is getting too long
hahaha .. indeed
Regardless, when the d'load is complete, then what should I do?
nothing, just connect to your computer and enable the Mass storage like you use to do
I agree re the phone ... Again, I am thinking Microsoft might actually be correct ... and that I may have to buy a new smart phone ...
it is very very rare
but if we cant load the factory image
Microsoft being correct ?!? - very rare
I am slowly and grudgingly leaning this way
That being the case, I think I will go with Steve Jobs iPhone
no.... please dont
stick to Android
you just had bad luck
Hey, you are the "expert" .. I just drive a transport
Why stick to Android and not go with the iPhone?
because Android is more open, functionality and innovativew
I have my silly phone propped up against one of my speakers ... therefore, easy to observe
ok, its been nearly 20 minutes now
do you want to try one more time to do a factory reset?
okay re openness, etc ... however, I know of a company that provides an app that is iPhone based only
sure re factory reset ... what do I do? yank the battery and start again?
ok ... tanking battery
any iPhone app surely becomes an Android one, one way or another
battery tanked and reinserted
now pushing buttons (volume down, home and power)
pushed volume down, home (centre) button and power ... got R2D2 shoveling the crap again
Time now is 5:42 PM (my time - EDT)
let me check something
knock yourself out
I hope you find something because this "show" is getting "old"
ok, you should be getting to a menu
but your not seeing it right?
No menu ... still in d'load mode
ok, then there is no image
it has been wiped or corrupted
there are two options here
you can send it in to Samsung and reload it, or look at a new one...
back to Microsoft .. getting a new device
If you dont want to take the Samsung route?
I think the best option is simply to get a new device (I bought this unit 2nd hand from a friend ... therefore, I fail to see the viability of going the Samsung route) ... aside from being without a silly phone in the meantime
agreed on that
you want a recommendation on the phone?
Or your committed to the iPhone?
I only need a silly phone to do my work .... let me explain
90% of my calls are work-based (using the ROGERS.com) phone plan, I can have 5 favourite numbers (all of which will be treated as local calls ... Home, Mum, Work, and 2 friends).
Then I have various apps
a few games (chess, etc) plus banking, and others
my silly phone as a camera ... which is convenient because I can Email the pics to home or work
It also has map quest / GPS capabilities ... I use only the mapquest ... as I have 3 GPS units
beyond that, I have 2 other mobile phones (one for my wife and one for when I am in the USA)
Really, I don't need my Samsung for much more than a few games, checking my bank account and making phone calls to work, family and friends
ok, then what I would go for
the hazmat (dangerous goods) app I would like to get is only currently available for the iPhone
is the HTC One X
it is from Rogers
HTC One X ???
so there is an app you need only for the iPhone?
yes, anythiong HTC is very good
yeah ... I have taught Hazmat (Dangerous Goods) certification courses and I like the DANATEC DANGEROUS GOODS app
which, currently is only available for the iphone. Having said that, I can live with out it
ok, then you should choose the iPhone
HTC One X .... from Rogers?
it meets the needs you spelt out
yeah, here is the link
I would like to this HTC One X unlocked ... and without having to extend my Rogers plan (again). Is this possible?
yes on both.
you can unlock them here http://unlockcell.net/
then you wouldnt need to extend the plan
I am already on a 3-year plan with Rogers (into my 2nd year) ... I do NOT want it extended (again)
you wont need to
just find a HTC off ebay (actually you can usually buy them unlocked)
then put the rogers sim card into it
THANK YOU ........ I had that done to me when I switched from my Blackberry over to the Samsung (much to my surprise
Your very welcome!
Besides Ebay, we also have local stores that sell unlocked silly phones ... besides local geeks who can do the unlocking
if they have the codes from the provider
I am paying top dollars for my Rogers plan ... which I believe is more than I need to pay (when I compare this to my USA cell phone -- with AT&T pay as you go plan ... which I set up, when I visited my USA cousins
Needless to say, the local Rogers Representatives did not like it
no they wont
Guess what ... Samsung silly phone still d'loading
there is a lot of money in the phones as well
Trust me ... they did not ... My wife had arguments with them
I bought the SIM card in the USA (under the AT&T pay-as-you-go plan) ... which meant, all I needed was an unlocked cell phone that could hold a SIM card (and correct me if I am wrong)
this is correct
thank you ... I then inserted the SIM card into my new cell phone ... made the payments to AT&T (after many discussions about which best plans to use - local USA, CanadXXXXX XXXXX distance, Roaming, etc) ... and now, my USA mobile (cell) phone is up and running ......... Go Figure
should be like that without unlocking
they dont really do that in Europe
Actually, it was quite easy ... and we enjoyed a visit to my USA cousins in Michigan
I know I am not as computer literate as you ... but I think I know a few things about this silly world
I wouldn't know about Europe
I think you do too
It would be nice without having to go through the unlocking nonsense ... but since that is not an option, we need to simply do a "work-around"
correct. They want to tie you in
yes ... the money is made from the plans and not from the phones
and I thank you for your compliment. Back in the day, I was trained in computer programming (early 80s) where I learned COBOL and ASSEMBLER
I loved COBOL
Cobol was good to know for Y2K right?
ahhh ... Y2K was a farce
you only needed to extend the year fields
yep, but a good $$$ farce from what I understand
yes ... selling fear is a great money maker
I designed logic flow systems in my first year ... that my instructor showed to 3rd year instructors
which totally impressed the instructors of the day
good for the Self Esteem! :)
I was told that logical thinking was only being taught for 3rd year students (I was first year) ... and it was easy
I separated the logic (the function) from the language
after that it was easy
now its consumer intelligence
start at the source ... and then provide the sink (output documents)
understanding how manufactures designed menus and workaround
nothing at all with Logic anymore!
still the same .. but with statistical profile analysis added in
not for me ...
a simple comparison is using the various occupational aptitude testings (Myers Briggs for example)
Suffice to say, I have beaten occupational profile tests
not bad for a 55 year old truck driver ... who was a university dropout
not bad at all...
work based applications are easy ... start with the source document (the paper which the clerks understand) ... after that, prepare the final reports (matching the old paper-based documents) .... use the familiar
I have always maintained, regardless of computer program/application, if the screen looks similar to the starting input paper ... it will be easy for your clerks to enter the information (short learning curve) ... After that, have the cpu do all the analysis (number crunching) and you will get your summary reports (including billing, trends, ROIs, etc)
have the system mirror / follow the "real" world
your thoughts ?
have the system mirror functionality in the order that the inputs come in first
would be as far as I would dare to comment :)
these are only my thoughts based on my experience and knowledge ... you are are far more cognizant of today's technology than I ... I am "old school" ... and much as I use today's tech (GPS ... of which I have 3 ... silly phones and computers), I am not enamored/enthralled. As a an example, I still use maps to supplement/correct my GPS routing
I remember maps, but only shortly
anyway, I am looking at this HTC One X at Rogers ... and the phone, alone, is over $600. Hopefully, I can pick it up (unlocked) from Ebay, Factory Direct, etc
but so is the iPhone
Go visit a museum ... you may actually discover maps (I know, I know, an ancient concept)
How about rotary dial phones ...
yes I do remember
thats why they have 911
as 9 was harder to flick by accident
or better yet, you call up the local operator in order to connect your phone call to your caller ... you had the local operator connect the lines
and party lines right?
party lines? Big time! I grew up with that ... my mother would phone from work to home.... start the conversation in English (and you could hear all the phones being picked up). Then my parents would switch to Danish (and you would then hear all the neighbours put down their phones)
at least my memory from my parents stories serves me well
and they are correct
on some things... ;)
I remember installing extra rotary dial phones on the farm ... and then had BELL CANADA exploring the roadway looking for this phone voltage ... and hearing a local BELL rep complaining about the loss of retail income (despite legally owning the actual phones
yeah .. on some things ... but more than what you may realize (as I am only discovering)
I will in time to come
need to repeat the mistakes that warned me abou
Been there, done that
and im on my way!
And I am probably old enough to be your daddy ........... no insult intended .... just an observation / assumption on my part
Regardless, it appears I shall have to look at purchasing this Rogers HTC One X
Hopefully, I can find it at the after-market stores
usually, lot of people buying private and selling on eBay
Hmm . I just don't like Ebay ... I would rather check out the local independent stores that sell unlocked cell phones
if you have some in the area, that is a better choice
especially for any warranty issues
We do (Factory Direct, XSCargo, etc) ...
Regardless, unlike Humpty Dumpty ... I am putting my silly Samsung back together ... Hopefully, everything still works
As it appears, none of the downloads and updates have appeared to work
no, the phone has a major problem
It does appear that way ...
sorry about this as the conclusion
but we tried all other possibilities
You did your best ....... you looked at all of the possibilities
I thank you for your time and patience
This one slipped through the net ... I imagine that means Microsoft may actually be correct on this one (in that I need to get a new silly phone device)
yep it did
and you are very welcome
was very much a pleasure to work with you
Good night and good luck with your next customer enquiry ... If I ever encounter any future computer-based problems, despite this unsuccessful outcome, I hope to chat with you again.
and all the best with the new phone!
Take care and good night (or good morning in your upside down world)