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Android tablet wont open Goes from green to white android

Customer Question
Android tablet won't open Goes...
Android tablet won't open Goes from green to white android & that is it
Submitted: 5 years ago.Category: Android Devices
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Answered in 2 minutes by:
5/27/2012
Android Device Expert: Richard, Android Specialist replied 5 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 41,023
Experience: Android Systems Specialist
Verified

RichieMe :

Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

RichieMe :

What is the make and model of the tablet?

Customer:

Android OS 2.3 Mi7

RichieMe :

do you have a make and model of the device please? as this is the software version

RichieMe :

Is it a Samsung, Asus?

Customer:

Wi fi Gingerbread ?

RichieMe :

no sorry, but we can do these steps

RichieMe :

First, can you hold the power button down on the device until it turns off

RichieMe :

then press the power button to try to start it please

Customer:

ok

RichieMe :

How did it go?

Customer:

it stayed on the white android

RichieMe :

When did this start, and where did you purchase the device from (and how long ago)?

Customer:

Bought it used from ebay just received it

RichieMe :

ok, it looks like the memory is damaged on the device

RichieMe :

This is most likely why they have been selling it

RichieMe :

I can only suggest that you attempt to get a refund for the device

Customer:

Should I just return it

RichieMe :

but with this problem, it is related to hardware sorry

RichieMe :

Yes,

RichieMe :

You have been sold a faulty product sorry

Customer:

Thank you

RichieMe :

If you require any additional information, please do not hesitate to let me know

RichieMe :

and please remember to click Accept and take care

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 41,023
Experience: Android Systems Specialist
Verified
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Richard
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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 41,023
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