Android Questions? Ask Android Device Experts for Answers ASAP
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
To check, have you disconnected the power from the wifi router, waited 5 minutes, reconnected, waited 3 minutes for the router to start, then test?
If not, can you please do this and let me know if you still have the problem
Hi. Followed your instructions but still no internet connection on Kindle Fire.
ok, please do the following
If it is, look for your wireless network in the list, and press on it to connect
let me know if you get an error when connecting to it please
Wireless networking switch is on. Wireless network is connected , open, and has excellent signal strength.
Can you then do the following please
go to web browser and go to menu.
Now go to setting there you will find a small list,
Select Clear Cache, Confirm this
when it has completed, close the web browser, reopen and test
please let me know if you continue to have the problem
Can't get to a web browser on the Kindle - get error message that web page not available when I type in the url.
ok, then we will need to reload the operating system
This will require a factory reset, but it is nessesary. You will be able top redownload all purchase programs after doing this
to do this, please do the following
Press gear->more->device->resetWhere the 'gear' is in the upper right hand corner of the screen. It takes you into settings.
Once it resets the Kindle will be the way it was when you first recieved it
you will need to connect to the wireless again
and reinstall any Apps that you had
but it will resolve this issue
Will you be able to guide me through the wireless reconnection and apps installations?
Will you be able to do that as soon as I reset the device?
yes, though it guides you to do this
I will be on standby if it gets confusing
Okay. Someone else set the wireless connection and installed the apps for me when I received the gift. Just want to be sure I can recoup what was there. Thank you.
ok, the apps, you will need to find
as it depends on which apps you had installed, though you just need to search for these on the app store
wireless I can help with
Just a little hesitant as I have address book and Amazon account, games in progress, etc. that I am not too sure how to install.
I understand, the problem is that we need to do this to resolve the issue
and idea may be to wait till your friend is around
Okay. So I just select Erase everything, right?
then run the reset and have him / her reinstall the games they put on for you?
Friend not available so guess I need to go ahead and then try to learn how to reinstall items myself.
ok, i will get you onto the wireless though
let me know when you have done the commands to reset please
Alright. Hesitantly selecting Erase everything.
Welcome screen is open.
Reset complete. Now at Welcome Screen.
ok, follow this through please
let me know if you get stuck
Are you saying I should go ahead and proceed through the screens now and just email you if I get stuck?
One connection is strong, but another connection that I used to have, called Vail, is no longer appearing as a wireless connection option.
ok, connect to the strong connection
ill wait here till we confirm Internet is working
Selected strong WifFi connection, selected time zone and now getting message that there is a Network Error and Kindle cannot connect to the Internet.
did you get asked for your password?
No. Current page shows Options of Connect to WiFE and Register, but won't allow me to enter Amazon Account Info. Does search for registration status and then shows Network Error message.
Should I just select Register Later rather than Wi-Fi setup?
Register Later as you first need to connect to your wifi
Did you see your wifi network appear in the list of networks?
Alright. Did see my wifi network in list. Now at page referring to navigation bar so will proceed.
how is it proceeding?
Tried loading www.mozillafirefox.com and Yahoo.com but get error message that web page not available.
ok, and it definetly resetted correct?
and you are connected to the wireless?
I believe so. Wireless icon shows up but there is x under it which I understood to mean there is no internet connection.
ok, and when you go to The settings Icon, then Select Wifi, you see you are connected?
Yes., Wireless Network set at On. Wireless connection shows as Connected withexcellent signal strength.
ok, we have reset the router and the Kindle and removed all possibilitis of this being a fault
the issue will lie within the Kindle
The process we did resolves this issue but it is much more serious then this
I am really sorry but you will need to take it back to where you purchased it
and have it replaced, as there are no more steps that can be done. It is something that is wrong internally with the device. Reloading it would have fixed this
I can understand this is not the best situation
but if you require any additional information, please do not hesitate to let me know
Is there any way to retrieve - go back to what I had before I did the factory reset? Do you think I need to check if I have a router problem?
no, we rules out the router during the reset
all your games and books and everything are still available for download
once you have a working Kindle
It is linked to your Amazon account and not your actual device
I am really sorry that this is the end result, but all other possible causes have been ruled out
Feel free to let me know if you require any additional information please
I have never used this type of service. Since the problem is not fixed, do I still need to pay? I'm not being rude or cheap, just unsure of how this works. I'm thinking to try my Kindle Fire someplace outside my home where there is WiFi and see if it works there because I am thinking the problem may be a computer problem.
no, you only need to click Accept if you are satisfied
Thank you. I appreciate your assistance earlier this evening. Do I just close out for the time being to end this request and then sign in again if another need arises?
It is up to yes, you can do that, just let meknow if you need more assistance please
Thank you. I will do that.
your very welcome
I haven't accepted the answer because the problem was not solved by the steps we took. Perhaps I misunderstood but I thought I was supposed to just close out and consider my problem unsolved. Lynne
Not at all Lynne, you Accept when you are satisfied