How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 4699
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

How do I transfer pictures from my Samsung cell phone to my

Resolved Question:

How do I transfer pictures from my Samsung cell phone to my computer
Submitted: 5 years ago.
Category: Android Devices
Expert:  Answers by Eric replied 5 years ago.

Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I will do whatever I can to help answer your questions and get your problem resolved!

No problem, we just need to get you the correct software, which will also install the drivers for your device. The Samsung Android devices, use a program from Samsung called Kies to sync media(pictures/music/videos) and data like contacts, etc. Please go here, download Kies for Windows (or Mac) and install it. By installing it, it will install the needed drivers for your device, and allow it to sync.

When you are done, run the program and then plug your device into the computer and you will be able to sync your music, photos, videos, and data to the device/pc. Also, if you are interested in syncing files wirelessly, please let me know and I will give you a free way to do that.

If you have any further questions, please feel free to let me know...

Please press the Accept Button(or the Smiley Face if prompted ) if I have helped you today so I am credited for my time assisting you. Pressing Accept does not cost you any more, and only by you pressing accept am I compensated. Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it! Positive Feedback and Bonuses are not expected, but are always appreciated!

Answers by Eric and other Android Devices Specialists are ready to help you
Customer: replied 5 years ago.
just finished download will see what happens when i plug phone in
Customer: replied 5 years ago.

when i plug phone in using US connection and click on Samsung Kies icon that was put on my laptop nothing happens.
Expert:  Answers by Eric replied 5 years ago.


When you say nothing happens.. does Kies open? Also, whats the exact model of your Samsung Phone?