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Kindle Fire power cord problem - it will not charge

Customer Question
I have a Kindle Fire...

I have a Kindle Fire power cord problem- my kindle fire won't charge even when plugged in. It doesn't connect right at the plug. I have held the power cord in different directions and angles. The Kindle connects for a few seconds then powers off.

Submitted: 5 years ago.Category: Android Devices
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Answered in 1 minute by:
4/26/2012
Android Device Expert: Kriptokrit, Technician replied 5 years ago
Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3,073
Experience: Over 6 years of experience in Electronics support service.
Verified

Welcome to JustAnswer! I will be the expert working with you today to help resolve your problem.

Please follow the steps below:

1. Press and hold the power button on the bottom of the device for 20 seconds.

2. After the 20 seconds, release the power button.

3. Device will turn off, wait 1 minute, then turn on your Kindle.

Please let me know if that works. If not,I'll provide you with the next step.

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Customer reply replied 5 years ago

Tried that and the unit came on long enough to say that the battery was too low to restart and that we should reconnect with the charger for 15 minutes before restarting. It constantly gives message over and over but never charges

Android Device Expert: Kriptokrit, Technician replied 5 years ago

It may take up to 4 hours to fully charge your Kindle Fire through the power adapter if the battery was completely drained. Turn off your Kindle and recharge it for minimum 30 minutes. After 30 minutes, (while still plugged in) press and hold power button for 20 seconds. Allow up to 3 minutes for the Kindle to reboot.

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Customer reply replied 5 years ago

I actully tried to let it charge all night. It kept rebooting on and off without me touching it.

Android Device Expert: Kriptokrit, Technician replied 5 years ago

Looks like that your Kindle may be defective. You will have to contact Amazon customer service at 1-***-***-**** in order to receive a new Kindle Fire for free. The returning shipment would be free as well.

Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3,073
Experience: Over 6 years of experience in Electronics support service.
Verified
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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3,073
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