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Thomas, Technician
Category: Android Devices
Satisfied Customers: 1857
Experience:  Ready to assist with your Android Tablets and Phones
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My kindle fire although charged up, just goes blank. even when

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My kindle fire although charged up, just goes blank. even when its plugged in, its just a blank dark screen. what may be causing this?
Hello! My name is XXXXX XXXXX I am happy to be working with you today. Let's see if we can get your problem resolved!

This may be a simple software problem. Reload the system software by sliding or pressing and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes. Let me know if it doesn't work. If it does, click Accept/Smiley Face to close the ticket.
Customer: replied 5 years ago.
great! it worked. this has happened several times, since it was purchased. is there something i can do to prevent this from happening?
Honestly, no. These devices are like mini computers. On your computer sometimes it just needs a reboot: same for Kindle. If it becomes too frequent you can reload the software to factory settings by tapping the quick menu, More, Settings, and Restore to Factory. Amazon saves your purchases as long as you use the same registration information.
Customer: replied 5 years ago.
will restoring to Factory settings affect what i already have on file, such as pictures , books, etc....
Absolutely. It restores it to the way it was when purchased. Your books are saved by Amazon, but not personal files.
Thomas and other Android Devices Specialists are ready to help you