Android Questions? Ask Android Device Experts for Answers ASAP
Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I will assist you with your Android issues.
Did you drop it or is the screen cracked?
no the screen is not cracked, but it might have been dropped. the phone is my daughters
Do you see the backlight?
check the sides of the screen
do you see any light?
or any sound?
Please try to take the battery out and put it back in
Then turn it on
Or you can try this
Take battery out and put it back in
Hold the X key on the keyboard and turn the power back on, keep holding down the X key until you see a yellow triangle icon
I want to check to see if you will see any display at all
ok, the light on key board works and the light under the 4 function keys work
nothing on the screen?
How long did your daughter have the phone for?
just over a year
Unfortunately you will have to go to the phone store and have it looked at.
Either the cable for LCD got loosed or the LCD faulted.
is there a way to see if it is the digitizer or the lcd or are the 2 the same thing
they are 2 different things
could you recommend a reliable lcd website or store
It's best to go to a Verizon store and ask first
to make sure what it is
They can replace or repair for you and will have warranty
Unless there is a local phone repair shop near your place
the one year manufacturing warranty is gone
Yes because it's over a year
I am saying if you repair through Verizon stores they will have warranty for this repair.
yes but they will also replace it with insurance for 100.00
That price is about right for LCD
ok. thank you
You are welcomed!
Thanks and have a great day!