Android Devices

My children both received Sylvania Android tablets for Christmas,

Customer Question
we've had the worst time...
we've had the worst time trying to load additional memory in....in fact, one of the tiny cards fell in the slot and will not come out! Anything I can do to remove it? Also, when I did install one correctly and followed the directions to load more memory, it did not work. I ordered the memory cards from Amazon, they were supposedly new. Thank... Read full answer
My children both received Sylvania Android tablets for Christmas, we've had the worst time trying to load additional memory in....in fact, one of the tiny cards fell in the slot and will not come out! Anything I can do to remove it? Also, when I did install one correctly and followed the directions to load more memory, it did not work. I ordered the memory cards from Amazon, they were supposedly new. Thank you.
Submitted: 7 years ago.Category: Android Devices
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Answered in 10 hours by:
4/3/2012
Android Device Expert: Answers by Eric, Developer replied 7 years ago
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,420
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I will do whatever I can to help answer your questions.


I am very sorry that an expert has not gotten back to you about this yet. I understand many problems are time sensitive and may have already been resolved. If this is the case I can have the question closed for you.


If you have not resolved the issue, I will be glad to help, just let me know you still need assistance.

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Customer reply replied 7 years ago

Hi Eric;

I still cannot seem to be successful at loading more memory in to the tablets.

 

Thanks for the help in advance! Joie

Android Device Expert: Answers by Eric, Developer replied 7 years ago

 

OK, I will do my best to help you and give you the best advice possible.

 

First off, you dont actually have to do anything once you put the Micro SD card into the tablet. As long as you put it in correctly, it will automatically add itself to yoru available storage.

 

Let me ask, did you buy Micro SD Cards, or Mini SD cards.. there is a difference, and only Micro SD cards will work.

 

 

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Customer reply replied 7 years ago
I purchased two SanDisk 16 GB micro 3DHC flash memory cards, one was put in properly and I tried opening the photo files that were not accessible before due to lack of memory, as well as adding an additional app, it responded not enough memory. The second time I took it out and tried again, it feel in the hole, never to return, so I suppose I'm out of luck wiht the one device.
Android Device Expert: Answers by Eric, Developer replied 7 years ago

 

As far as the one where the SD card seemingly "fell in", you need to contact the seller immediately for a refund. The SD card should not even be able to be pushed in any further than the length of the SD card, as to remove it you press on it and a spring pops it out.

 

I have to ask, are you sure you are placing it in the right spot? I know it sounds silly, but I have to ask, there should only be one place it fits.. but I've seen weirder.

 

Also, are you sure you are putting it in right side up? I ask, because you ether have to defective tablets, or its being put i wrong somehow. Once you place the SD card in, there is no "installing it", it just adds itself to the tablet as available storage without you doing anything.

 

 

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Customer reply replied 7 years ago
I have worked with a lot of computers/laptops, networking, and these tablets are new to me, but am aware of the only location in which to put the cards. I do agree that a card should never just 'fall in', and when it was inserted the correct way a few times, "yes", it was pushed in and then depressed again to pop it out, but no memory was added. Seems like I should go purchase new cards from an actual retailer instead of Amazon where sometimes you have no idea where they're coming from. These tablets were a 'happy medium' for kids who really would have loved to have I pads, but due to the cost of purchasing two of those, I went the cheap route, now I'm paying for it.
Android Device Expert: Answers by Eric, Developer replied 7 years ago

 

Have you tested the MicroSD cards in another device? (if you have any smartphone other than an iPhone they will have a Micro SD card slot).

 

This way, you can test them and see if the issue is the card or the tablet. Also, you can insert the Micro SD into the SD card adapter if they came with one and put it in your PC to test it. You can also then format it and see if that helps (you can also format it inside an Android phone).

 

 

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
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Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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