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Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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my samsung is locked too many pattern attemps how can i unlock

Customer Question

my samsung is locked too many pattern attemps how can i unlock it i need to get it unlocked now its not my personal phone its a friend of mines dont know their email sign on info its not an android
Submitted: 5 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 5 years ago.
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

What is the full brand and model name of your phone?
Customer: replied 5 years ago.
sprint samsung moment
Expert:  Kriptokrit replied 5 years ago.
Unfortunately you will have to perform a factory reset. Resetting will DELETE ALL DATA, including downloaded applications, and reset the phone back to the state before you turned on the phone for the first time.

To perform factory reset please follow those directions:

1) Power down phone & remove battery
2) Insert battery w/o powering phone back on
3) Simultaniously press the volume down button, green call button & red end button - hold all 3 down until SAMSUNG appears on screen and appears to be turning on
4) A menu w/ options will appear, choose the bottom option (master reset device) - phone will erase all codes and programming (could take a minute, will show codes on screen being erased in yellow)
5) When all is reset, will return to previous menu - choose 1st option to reboot the device
6) Phone will reboot and power on.

Please let me know if that works. Thanks!