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My name isXXXXX have an HP PC desk top computer.

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My name isXXXXX have an...
My name isXXXXX have an HP PC desk top computer. I use the kindle down load and have purchased several books online to read on my computer. Until yesterday, I could access my books through the kindle applicatioln. But now, when i click on any of my book icons all i get is the notice " The book could not be opened. Please remove the book from your device and redownload it." I have 11 books in my library. Must I redownload everyone of my books, and do I have to pay for each new download? Is there something wrong with my kindle application? If I need to reload the kindle application, will that erase my book down loads?
Submitted: 6 years ago.Category: Android Devices
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Answered in 55 minutes by:
3/1/2012
Android Device Expert: perlgoodies, Sr Systems Engineer replied 6 years ago
perlgoodies
perlgoodies, Sr Systems Engineer
Category: Android Devices
Satisfied Customers: 405
Experience: I've designed applications for android devices, have rooted many, and have a great understanding of these phones.
Verified

Over-Certified PC Tech :

Hi, if the books were purchased via the Marketplace or Amazon AppStore you will not have to repay for it

Over-Certified PC Tech :

Once you purchase it it is tied to your account so you can uninstalled/reinstall as often as you want and never repay for the application

Over-Certified PC Tech :

So you should do exactly as the error says. Uninstall one of the books, redownload and reinstall it

Over-Certified PC Tech :

See if that fixes the problem

Over-Certified PC Tech :

If it does, do the same process for each of the other books

Over-Certified PC Tech :

Hi- welcome to chat

Over-Certified PC Tech :

Does my response make sense?

Over-Certified PC Tech :

Please remember to click ACCEPT if you don't have any questions

Over-Certified PC Tech :

If you do have questions, post them here so I can assist you

JACUSTOMER-81w6e6xf- :

I am now having at least two problems. Some books don't respond due to th reason above. Others won't load onto kindle. Anot6her problems says I am working off line, but I am on line and I don't know what to do about it. All of this started happening about two weeks ago. Before that, kindle worked fine.

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