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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9841
Experience:  Android Tech
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hi,i have a samsung galaxy s2 that wont turn on,charge up and

Resolved Question:

hi,i have a samsung galaxy s2 that wont turn on,charge up and is not recognised through the usb port
Submitted: 5 years ago.
Category: Android Devices
Expert:  Randy Boman replied 5 years ago.
Hi! Thank You for using JustAnswer. My name is XXXXX XXXXX I will assist you with your question and get your problem resolved!


  1. Remove the battery.
  2. Replace the battery but do not power the device on.
  3. Hold down the Volume Down button then press the Power button. Hold the Power button until you see the Samsung Logo and then release it without releasing the Volume Down button.
  4. Your phone will boot into hboot mode.
  5. Follow the instructions on screen to navigate through the options.
  6. Choose Wipe Data / Factory Reset
  7. Confirm your choice
  8. After it completes, choose reboot system now
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