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I have a Polaroid 7 tablet. I set a password XXXXX it, but now

Customer Question
I have a Polaroid 7'...
I have a Polaroid 7' tablet. I set a password XXXXX it, but now now when asking for password XXXXX typing in the password, it's not accepting it and I can't do anything. What can I do to continue/reset to access the tablet?
Submitted: 5 years ago.Category: Android Devices
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Answered in 23 hours by:
12/26/2011
Android Device Expert: Gina King,
 replied 5 years ago
Gina King
Category: Android Devices
Satisfied Customers: 11
Experience: Moderator at JustAnswer
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Customer reply replied 5 years ago

Yes I still need HELP. I have tried calling customer service numerous times throughout the day and get disconnected.

What do you need to know?

Android Device Expert: d2rhino, Customer Service replied 5 years ago
d2rhino
d2rhino, Customer Service
Category: Android Devices
Satisfied Customers: 271
Experience: Two years of android assistance and android device security
Verified
You should be able to bypass the password you set using your Gmail/Google account (after entering an incorrect password 5 times this option should appear as a button saying "Forgot your password?"). If not, you'll need to perform a factory reset on the device.

To perform a factory rest (you will lose all data/settings on the device):

Turn off the tablet. Hold down the volume up and down button along with the power button. Make sure you're holding all 3 at the same time, then it will power on and then you can reboot or reset the device. Hope this helps, and let me know if you get stuck!
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Customer reply replied 5 years ago

this is not working either. It does not give me the option of rebooting. This tablet is brand new and has nothing in it so i'm not worried about loosing items.

Android Device Expert: d2rhino, Customer Service replied 5 years ago
Refer to your manual as to how to reset the device to factory settings, this should clear the password and allow you to use the tablet again.
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Customer reply replied 5 years ago
Are you kidding me. The only thing the manual says for reset, is to just hit the reset button if your tablet freezes up. I have done this and nothing has happened. So far I am not happy with any of the responses I have been given.
Android Device Expert: d2rhino, Customer Service replied 5 years ago
Sounds like you may have a bad device out of the box if your hard reset switch isn't working. I recommend exchanging it. Sorry to be the bearer of bad news!
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d2rhino
d2rhino
d2rhino, Customer Service
Category: Android Devices
Satisfied Customers: 271
271 Satisfied Customers
Experience: Two years of android assistance and android device security

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