Acura

Acura repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I took my Vehicle in for synthetic oil change yesterday and…

Customer Question
I took my Vehicle in...
I took my Vehicle in for synthetic oil change yesterday and decided to get the inspection that comes with my buyer protection plan.
So they did the insection and it needed new front brake shoes and rotors. I also mentioned it's been very sluggish and since I bought it used at about a 120,000
miles I don't think the spark plugs have been changed or there has been a tune-up. So the mechanic came and told me that it would be about $1,200 for all the services and I told them that I would check around for a better price. The service writer came and talked to me and said we don't have any business today because of cancellations and how about if he keeps it under a thousand & would I get work done, I said yes. This implied over $200 written off. I also have a $35 service voucher every 3 months that I told them to use also. By the time I got home and looked at their original estimate it said a lower price and by the time it was said and done they didn't use my voucher of $35 and just reduce the price $38. I'm very angry about this and wondered what I should do in this case. It's a major car dealership on the East Coast
Submitted: 3 months ago.Category: Acura
Show More
Show Less
Ask Your Own Acura Question
Answered in 1 minute by:
3/23/2018
Mechanic for Acura: Roy, import/domestic specialest replied 3 months ago
Roy
Roy, import/domestic specialest
Category: Acura
Satisfied Customers: 7,736
Experience: ASE master tech for 40 years
Verified

hello, my name is ***** ***** I will be glad to assist you. please allow me a couple of minutes to gather some basic info.

Roy

Ask Your Own Acura Question
Mechanic for Acura: Roy, import/domestic specialest replied 3 months ago

what was your final bill???

Roy

Ask Your Own Acura Question
Customer reply replied 3 months ago
Thank you
Mechanic for Acura: Roy, import/domestic specialest replied 3 months ago

your welcome

what was your total invoice??

Ask Your Own Acura Question
Customer reply replied 3 months ago
Orig. Estimate 1035.00 plus tax
Final bill 997.04
And I have a 35.00 plan credit
Also not shown on invoice and he told me it loads automatically and at the end , I asked, he said it was credited.
Mechanic for Acura: Roy, import/domestic specialest replied 3 months ago

if you final bill with tax was 997, then you got a lot more than the 35.

it was 950 before tax instead of 1035. you git 85 off in addition to the 200 they credited you.

It looks good from here. Am I missing something??

Roy

Ask Your Own Acura Question
Customer reply replied 3 months ago
I was told OVER $ 200.00 would be discounted from ORIGINAL Estimate, and he would keep it "under $1,000"
(Orig. , on invoice, turned out to be $1,035.00 plus tax which would be approx. $1100.00).
So at least $200.00 off that would be
Approx.$ 900.00
Then my$ 35.00 voucher credit not taken off bill, would be approx. $865.00.
I was charged $997.04.
So that is approx. $ 132.00 overcharge.
Customer reply replied 3 months ago
I'm not really going over mathematics, I want to know vthe best route to handle a discrepancy.
Even as small as servicec wtiter telling.me he credited my voucher and did not.
Customer reply replied 3 months ago
I really wanted to complete this and get detailed answers.
Could you opt out of question please.
Mechanic for Acura: sprinkles08, ASE Certified Technician replied 3 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Acura
Satisfied Customers: 24,066
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to JustAnswer! I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

They told you that the total would be under $1,000 and $997 is under $1,000, therefore you paid what was agreed upon before the work was started. If you have a discrepancy then you'd want to return to the dealer and discuss the situation with the service manager.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Acura Question
Customer reply replied 3 months ago
As I mentioned the service writer said he'll take off over $200, and I saw the original estimate said 1035.00
on my bill. I also asked three times ,if he took off my merchandise credit voucher and he said yes... that wasn't taken off.
He also said he'll give a discount for being a lifetime buyer protection plan holder he didn't do that either.
I will just go back- there's no point in me continuing to explain, I just need to go back. Without you reading it, it would make no sense. They just did a bunch of double talk and lost a customer. I also said I wanted my old spark plugs he didn't have those either.
I have a question about repairs, mechanically -speaking.
Customer reply replied 3 months ago
When an inspection checks off that" drive belts" will be an upcoming issue, but not a current emergency (in the yellow).
What does this mean, what comprises drive belts ?
Mechanic for Acura: sprinkles08, ASE Certified Technician replied 3 months ago

Belts are what drive engine driven accessories such as the power steering pump, a/c compressor, etc. The belt is most likely showing some glazing or cracking.

Ask Your Own Acura Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mechanic for acuraLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask sprinkles08 Your Own Question
sprinkles08
sprinkles08
sprinkles08, ASE Certified Technician
Category: Acura
Satisfied Customers: 24,066
24,066 Satisfied Customers
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience

sprinkles08 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I took the Power Steering O-Ring service bulletin linked from JustAnswer to my Acura dealer, and not only did they no-charge the o-ring, they also replaced the power steering pump at no cost.

Gary RStevenson Ranch, CA

Thank you very much for saving my daughter and her family a lot of money on her Honda. You are definitely on my list for future help. Thanks, again.

FredUSA

I just heard from my mechanic. You were right...a $45.00 job. THANK YOU!! Your response was received in less than 10 minutes!!

Linda B.USA

Your answers were clear and the diagrams were perfect. Dealer wanted $87 for an hour of labor and even I did it in 15 minutes.

EdUSA

HONDA PLATINUM was great. I really appreciate his help. I was ready to trade my new Honda until he told me to wait until I got 3,000 miles on it and my gas mileage would get much better.

SummerUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

< Previous | Next >

Meet the Experts:

thebesthonda

thebesthonda

ASE MasterTechnician

785 satisfied customers

26 years experience

Kyle N.

Kyle N.

ASE Certified Tech

631 satisfied customers

Master ASE Tech, Ca. smog lic

George H.

George H.

ASE Certified Technician

468 satisfied customers

ASE Master Tech 15+ years w/L1 Drivability certification

HONDASERVICE7791

HONDASERVICE7791

TECHNICIAN

462 satisfied customers

OVER 20 YRS EXPERIENCE, OVER 10 YRS ACURA/HONDA EXPERIENCE

Andrew

Andrew

ASE Master Tech

350 satisfied customers

Master tech for 11 years.

Chris (aka- Moose)

Chris (aka- Moose)

Acura Technician

228 satisfied customers

16 years of experience

Don - Mo Lurch

Don - Mo Lurch

Acura Mechanic

147 satisfied customers

Aftermarket & Factory Mobile Electronics. Sales, Installation & Repair for 30 years. R/S, etc.

< Previous | Next >

Related Acura Questions
2006 Acura TL 6 speed 223k miles. I brought it to a Honda
2006 Acura TL 6 speed 223k miles. I brought it to a Honda dealership to get a valve adjustment and timing belt water pump seals and all tensioner done. I wanted the valve adjustment because I heard a … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
849 satisfied customers
My daughters 2001 acura tl starts to jerk between 20 to 30
my daughters 2001 acura tl starts to jerk between 20 to 30 mph top motor mount was visibly worn and replaced. Car still jerks , told that bottom motor and transmission mounts need replacement. Looking… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
My 1999 Acura 3.2 TL wont start after it has been driven a
My 1999 Acura 3.2 TL won't start after it has been driven a few miles … ONLY between 15 and 45 minutes after turning it off. If it is less than 15 or more than 45 minutes, it starts fine. I have been … read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
RL: Had my car in for service at loca lAccura dealer. They
Had my car in for service at loca lAccura dealer. They called a few days ago and told me wires had been chewed by mice. Even said I could come to see the damage. Yesterday they called and said no wiri… read more
Andrew
Andrew
ASE Master Tech
Vocational, Technical or Trade Scho
350 satisfied customers
2004 TSX: my ac..my local mechanic..no cold air..compressor
I have a 2004 TSX and like many others have had issues with my AC; I've had my local mechanic try to fix it twice over the last couple of years; It works for a period of time, then crashes out; the fa… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
2002 acura rsx: exhaust..my engine light..scanner..too much air
i have a 2002 acura rsx (base) with an aem intake and skunk 2 exhaust. my engine light it constantly on and off and its coming up on the scanner as the sensor thats plugged into the intake.. could i j… read more
Kyle N.
Kyle N.
ASE Certified Tech
Vocational, Technical or Trade Scho
631 satisfied customers
TL: console and vibration is felt in the seats and floor..braking
Hi, I have a 05 TL with 99K miles on it and for the last 2k miles it has been shuttering in and out of gear when I am going about 40 to 50 mph. There is a loud noise coming from the center of the cons… read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
Acura TL: 000 miles..problems the jurking, shift changes (automatic)
have acura TL 2003 with 110,000 miles. Had problems the jurking, shift changes (automatic). Mechanic said new transmission. He had to send it to transmissionshop. Price for the rebuild $2,250. Receipt… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
2004 rl: trade in estimate and the srs light came back on..we drove in
Went to look at the new Acura, dealer took our 2004 rl out for a trade in estimate and the srs light came back on. What could they have done to turn this on? It was not on when we drove in. Now the ca… read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
My ABS light comes on after about fifteen minutes of driving
I own a 1997 3.0CL. My ABS light comes on after about fifteen minutes of driving. When I turn the car off and restart it the light is off. The dealership tells me I need $1900 in repairs. The car is i… read more
Steve
Steve
technician/service adviser
Bachelor's Degree
12 satisfied customers
2002 Acura MDX - Transmission was just replaced with Acura
2002 Acura MDX - Transmission was just replaced with Acura remanufactured unit at Acura Dealer along with 2 new motor mounts. Dealer recommended replacing the computer for another $1000 but said it wo… read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
Acura cl: the cost of a 120k mileage tune..motor mounts
I would like to know the cost of a 120k mileage tune up on a acura cl type s 2001 model. also cost of replacing the motor mounts on the same vehicle. thanks. lb… read more
1smartcarguy
1smartcarguy
honda service technician
Associate Degree
597 satisfied customers
honda: ignition coil however, it still does not turn..manually
k so i replaced the ignition coil however, it still does not turn over and start. any other suggestions. honda dealership is telling they will have to test everything manually now..please provide sugg… read more
MASTER TECH
MASTER TECH
Master Tech
Vocational, Technical or Trade Scho
4,807 satisfied customers
2001 acura: mi..trans..i start to accelerate or when i hit my brakes
i drive a 2001 acura 3.2 tl w/90000 mi. and i recently put motor mounts trans mounts and 1 week ago i started hearing this snapping sound when i start to accelerate or when i hit my brakes.do you know… read more
thebesthonda
thebesthonda
ASE MasterTechnician
High School or GED
785 satisfied customers
Acura: What I actually need is the list for Severe Conditions.
Hi Acura Mstr, You helped me back on 10/11/09. You gave me the Maintenance Schedule for normal conditions for a 1998 Honda Accord LX 5 speed manual transmission. What I actually need is the list for S… read more
acramstr
acramstr
Shop foreman
Vocational, Technical or Trade Scho
4,234 satisfied customers
acura CL: speed manual..120,000 miles be rebuilt..new transmission put
Can a transmission ( 5 speed manual) for a acura CL 2001 with 120,000 miles be rebuilt? We are told one needs a new transmission put in and will cost $4,000 ? Thanks for your feedback. We live in the … read more
HONDASERVICE7791
HONDASERVICE7791
TECHNICIAN
high school then 1 year of college
462 satisfied customers
2000 TL 135K, infamous transmission failure (slipping from
2000 TL 135K, infamous transmission failure (slipping from 2-3...so it's going, TCS light on too). Dealer wants 2700(parts)+1000 labor +1,000 to replace ECU too-Rec. by Acura)=$4,700. I want to just f… read more
HONDA DOCTOR
HONDA DOCTOR
MASTER ACURA TECHNICIAN
Vocational, Technical or Trade Scho
32 satisfied customers
89 acura legend: v6..AUTOMATIC..any gears except 2nd gear..sluggish
I have an 89 acura legend v6 AUTOMATIC it has no power in any gears except 2nd gear but not much more & I have a constant loud ticking.tick tick tick tick it doesnt stop. Why is my car so sluggish- wh… read more
thebesthonda
thebesthonda
ASE MasterTechnician
High School or GED
785 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x