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My HF link will not turn off. cannot play music. 2006 RL. I…

Customer Question
My HF link will...

My HF link will not turn off. cannot play music

Mechanic's Assistant: What is the model/year of your Acura?

2006 RL

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I tried trouble shooting it by holding the back button down for 5 seconds but nothing

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That is it

Submitted: 4 months ago.Category: Acura
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 hours by:
3/9/2018
Mechanic for Acura: acramstr, ASE Master Tech replied 4 months ago
acramstr
acramstr, ASE Master Tech
Category: Acura
Satisfied Customers: 5,405
Experience: ASE master tech ,CA smog, ASE L1
Verified

Welcome to Just Answer My name is*****'m here to help you with your problem. Sorry for the delay I only answer questions in the evening. This sounds like the HFL unit has failed and is stuck in the mute cycle. The HFL will need to be replaced to restore the phone functions,However If you want to just use the radio and don't care about the Hands free phone function you can unplug the HFL unit. It is located next to the glove box on the passenger side of the vehicle. Its not real easy to get at but if you want to unplug it here is the location of the unit. All the other radio functions will still work if you unplug it.

https://www.dropbox.com/s/iguk0vs8s7xi6v7/hfl.pdf?dl=0

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acramstr
acramstr
acramstr, ASE Master Tech
Category: Acura
Satisfied Customers: 5,405
5,405 Satisfied Customers
Experience: ASE master tech ,CA smog, ASE L1

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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