How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jared D Your Own Question
Jared D
Jared D, ASE Certified Technician
Category: Acura
Satisfied Customers: 1907
Experience:  Shop Supervisor at County Fleet
62275574
Type Your Acura Question Here...
Jared D is online now
A new question is answered every 9 seconds

I need to reset my navigation and radio system in my 2004

Customer Question

I need to reset my navigation and radio system in my 2004 3.5rl Acura can you help me?
JA: Sometimes things that you think will be really complicated end up being easy to fix with Acura. The Acura Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: My radio will not turn on and my navigation system show an error message please check disc I've that checked out and it still will not come on
JA: No, I use streaming services like Pandora.
Customer: Can they help me?
JA: Are you hoping to fix this yourself?
Customer: I have a brother who is a mechanic and he will fix it, but I'm capable of doing it myself also:o)
JA: Is there anything else important you think the Acura Mechanic should know about your Acura?
Customer: I am the owner is there anything he/she may need
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Acura Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Acura
Expert:  Jared D replied 1 year ago.
I can get you the unlock code for your radio and Nav system if you have the serial number on the radio and the vehicle's VIN#.You can then enter the unlock codes in yourself fairly easily.First, check the glovebox for any stickers indicating the radio serial number. Some dealerships will put the serial number on a sticker as a courtesy to their customers.
Expert:  Jared D replied 1 year ago.
I'm sorry, rest of your question just came through. So the radio isn't locked, it says check disk?Is there currently a navigation disk in the system?
Customer: replied 1 year ago.
it looks new or never used
Customer: replied 1 year ago.
I have my vin# ***** ***** any other place the serial# ***** be other than the glove compartment?
Customer: replied 1 year ago.
I think the serial# ***** *****
Expert:  Jared D replied 1 year ago.
If the radio doesn't say "lock" then the problem is most likely in the navigation unit. When you re-insert the disk does the display change at all?
Customer: replied 1 year ago.
It shows the disc is being read them back to the above message of "Please check disc"
Customer: replied 1 year ago.
The radio will not come on at allow.
Expert:  Jared D replied 1 year ago.
Dang. I think the only option might be to connect a compatible scan tool to reset and diagnose the system. These navigation units aren't easy to work on without a scan tool.You could try to disconnect the battery and force the radio to reset, but then if the error comes right back the system will also be locked out from the battery disconnect and you won't be able to get the serial number because of the error message.
Customer: replied 1 year ago.
Could the serial # ***** 12V34W?
Expert:  Jared D replied 1 year ago.
It should be 4 numbers a letter then 4 numbers and a letter.
Expert:  Jared D replied 1 year ago.
Other option for serial retrieval.
Expert:  Jared D replied 1 year ago.
Please let me know if you need additional information.