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MASTER  TECH
MASTER TECH, Acura Technician
Category: Acura
Satisfied Customers: 5754
Experience:  27 years of Honda training and a master Acura tech
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Acura TL I am getting a DVD disc read error in my Acura

Resolved Question:

I am getting a 'DVD disc read error' in my Acura 05 TL navi screen upon startup each time. Diagnostics indicate a 'rom loader code b6390fac' and a rom application code c38774ea; all else greenlights or ok's. The DVD itself had never been ejected and after I figured out how to do it, the disc shows zero signs of scratch et al.

Can I look up/find out/get advice on what those codes indicate?
Jason
Submitted: 6 years ago.
Category: Acura
Expert:  MASTER TECH replied 6 years ago.

MASTER TECH :

Hello welcome to just answer I am master tech and will be able to assist you today.

MASTER TECH :

these codes are for alpine electronics and they Do not give us this info. you would have to call them to see if they will give this info. But I will tell you the navi unit will have to be sent in for repair this is the issue here and a pretty common error we see at my dealer

MASTER TECH :

last I heard alpine charges around 250.00 to service this navi unit.

MASTER TECH :

alpine electronics 1800-421-2284 ext 860304

MASTER TECH :

they will give you instructions on how to send your navi unit in.

MASTER TECH :

the navi unit is the one in the trunk that the navi disc goes in.

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