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jinsmn
jinsmn, System Administrator
Category: Financial Software
Satisfied Customers: 3536
Experience:  13+ Years of Experience in Installation, Data Backup, Data Recovery and Problem fixing of leading Financial Software packages.
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I am so frustrated. For some reason, Quicken kicked me out

Customer Question

I am so frustrated. For some reason, Quicken kicked me out of my program - no idea why - and now I am required to sign in all over again and I don't have any idea what my activationcode is. This never happened before Intuit took over.
JA: Are you using Quicken on a computer or a mobile device?
Customer: On lap top computer
JA: Anything else you want the Financial Software Technician to know before I connect you?
Customer: No I just don't understand why Quicken kicked me out of the program. I use it every day.
Submitted: 12 days ago.
Category: Financial Software
Expert:  jinsmn replied 12 days ago.

Hi, my name is ***** ***** I will be the Expert helping you today. Can I remotely connect to your Computer and have a look at your problem?

Customer: replied 12 days ago.
What company are you with?
Customer: replied 12 days ago.
if you are with Quicken
Expert:  jinsmn replied 12 days ago.

This is justanswer which offers expert support in different fields. I can help you with your Quicken issue.

Customer: replied 12 days ago.
HELP!!!!!
Customer: replied 12 days ago.
Okay. I need a Quicken ID activation code
Customer: replied 12 days ago.
Please. I dont have alot of time
Expert:  jinsmn replied 12 days ago.

How you purchased Quicken? Downloaded from Quicken.com? or purchased aboxed copy or download from a retail store ?

Customer: replied 12 days ago.
purchased boxed copy from retail
Expert:  jinsmn replied 12 days ago.

Are you on a Windows computer or Mac?

Customer: replied 12 days ago.
Windows
Expert:  jinsmn replied 12 days ago.

Did you created a Quicken ID? Can you sign in to it?

Customer: replied 12 days ago.
No. I get an actovation screen
Expert:  jinsmn replied 12 days ago.

Please accept my remote support offer. Then I can remotely connect to your computer and resolve the issue.

Customer: replied 12 days ago.
Ok
Customer: replied 12 days ago.
Please!!!!!!
Customer: replied 12 days ago.
What is taking so long?
Expert:  jinsmn replied 12 days ago.

Please accept my remote support offer and complete the payment. Then, on your computer PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download and Run it. Then I will able to connect to your computer and work on it to resolve the issue.

Customer: replied 12 days ago.
Now myQuicken has just come on.
Expert:  jinsmn replied 12 days ago.

Enter your activation code. The 16-digit activation code can be found on the card inside your CD box, or, if you purchased a download, in your order confirmation email.