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I'm trying to open a QuickBooks file that my accountant sent
I'm trying to open a QuickBooks file that my accountant sent to me. I've got it loaded on my desktop, but it says if I want to open, I need to restore it. I tried to restore it, but now QB is asking m… read more
Kelly McGlynn
Kelly McGlynn
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I just upgraded my MacBook air yesterday and now I can not
i just upgraded my MacBook air yesterday and now I can not get to my quicken. please help … read more
AnserGuy81
AnserGuy81
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I am trying to not get too frustrated/mad but, honestly I
I am trying to not get too frustrated/mad but, honestly I hate never having any free personal or relax time so I get a bit crazed when I lose HOURS AND HOURS trying to get software to work. FACTS: (1)… read more
Robert M.
Robert M.
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Hi David, Our company QuickBooks program says at the top: (our
Hi David, Our company QuickBooks program says at the top: (our company name) (Accountant Changes Pending) QuickBooks pro 2012. This is not my forte and my cohort that normally handles the software is … read more
Lane
Lane
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on quickbooks premier 2010 Do not know admin password ***** accountant
on quickbooks premier 2010 Do not know admin password ***** accountant left on bad terms and we cannot access admin features, how to change admin access?… read more
PDtax
PDtax
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I had a problem with the hard drive and have reinstalled quickbooks
I had a problem with the hard drive and have reinstalled quickbooks and when I try to but the information that was on the c:drive into quickbooks an error message is coming up An error occured when Qu… read more
Robert M.
Robert M.
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i am new to quickbooks. i have been entering info but when
i am new to quickbooks. i have been entering info but when i try to open now,a page comes up that says incorrect user id ''admin''. HOW DO I GET PAST THAT.… read more
financeguru2
financeguru2
Master's Degree
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I have 2 companies on my Quickbooks Pro ver 7. I can open
I have 2 companies on my Quickbooks Pro ver 7. I can open one of the companies with my username/password. Cannot open the second company, can't remember ever creating a password XXXXX I set up the sec… read more
PDtax
PDtax
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I cannot log on to Quick Books as an administrator, however
I cannot log on to Quick Books as an administrator, however I can log on as a user. The log on prompt won't let me change the user name and will only let me enter a password. How can I change the user… read more
PDtax
PDtax
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I work for a small bookkeeping firm. Their sys admin installed
I work for a small bookkeeping firm. Their sys admin installed Quick books 2008 on my HP last year. I have been using the program without any glitches until today. When I click on the icon to open the… read more
DrQuickBooksnQuicken
DrQuickBooksnQuicken
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HELLO I HAVE BEEN WITH QUICKEN FOR YEARS,, NOW ON QICKEN
HELLO I HAVE BEEN WITH QUICKEN FOR YEARS,, NOW ON QICKEN 2010. SUDDENLY THE NEED FOR A PASSWORD XXXXX ACCESS AND THE PASSWORD XXXXX I HAVE IS NOT ACCEPTED .. CAN'T ACCESS! FRUSTRATING HELP [email protected]… read more
R. Klein, EA
R. Klein, EA
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What id and password XXXXX I use to email from my computer I
What id and password XXXXX I use to email from my computer? I signed up for $1/year to send emails. I reset the Intuit password. The Quickbooks pswd doesn't work. Help! I just spent 2 hours redesignin… read more
Robert M.
Robert M.
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Updated Quickbooks Pro 2011 very recently and cannot recall
Updated Quickbooks Pro 2011 very recently and cannot recall my password XXXXX get into a small company to do the balance for 2010 income tax. Because of a move in October 2010 all my records are unava… read more
Doug Millington
Doug Millington
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HI, we have a grocery store that has been using QB for 4 yrs.
HI, we have a grocery store that has been using QB for 4 yrs. The accountant left and did not leave information regarding admin name and password. Originally was vers. 2006 pro, upgraded to 2009 pro. … read more
Doug Millington
Doug Millington
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In trying to help a friend with her Quickbooks Pro 99, we created
In trying to help a friend with her Quickbooks Pro 99, we created a new company and then tried to use a backup of her old company to copy the data to the new company. During the process, it said: are … read more
Doug Millington
Doug Millington
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We have a QuickBooks Pro three user licence #5051-9887-2120-617.
We have a QuickBooks Pro three user licence #5051-9887-2120-617. Our customer number is XXXXX How do I download the 2011 version to my laptop as I am one of the three users? My email address [email protected]… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,208 satisfied customers
just had a corrupted file repaired by quickbooks intuit. When
just had a corrupted file repaired by quickbooks intuit. When I went to open the file a password XXXXX required - I have never had a password XXXXX the software. So now quickbooks wants to remove for … read more
Bridget Martin
Bridget Martin
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Bachelor's Degree
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Cannot print reports after opening QB 2009 on mac. Will accept
Cannot print reports after opening QB 2009 on mac. Will accept owner password XXXXX open company file but will not accept the same owner password XXXXX print reports. It's been one hour. Apparently yo… read more
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Meet the Experts:

Robert M.

Robert M.

Consultant

3,208 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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