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After I open Quicken 2017 (Windows 10) and type my Quiken…

Customer Question
After I open Quicken...

After I open Quicken 2017 (Windows 10) and type my Quiken file password ***** does not open the file. It just shows a grayish screen with the processing clock but never opens it. What should I do?

Accountant's Assistant: Are you using Quicken on a computer or a mobile device?

I am using it on my Microsoft Surface 4 computer

Submitted: 2 months ago.Category: Financial Software
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Answered in 4 hours by:
5/27/2018
Tech Support Rep: Harry, Accountant replied 2 months ago
Harry
Harry, Accountant
Category: Financial Software
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I do.
Tech Support Rep: Harry, Accountant replied 2 months ago

Please restart your computer and try again

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Tech Support Rep: Richard, Financial Specialist replied 2 months ago
Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 47,537
Experience: IT professional, resolving issues with financial programs.
Verified

Hi there and welcome

Do you still need assistance with this?

Please let me know

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