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I have not been able to print my MA tax return for filing by…

Customer Question
I have not been...

I have not been able to print my MA tax return for filing by mail. I have printed my Federal return, but cannot print the MA return.

Accountant's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Accountant's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

My laptop

Accountant's Assistant: What troubleshooting have you tried?

I have tried calling but have not heard back. I also tried going over the on-line instructions, which were not helpful.

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I just want to print the MA return. It is complete, but I can't print it.

Submitted: 4 months ago.Category: Financial Software
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Answered in 33 minutes by:
4/12/2018
Tech Support Rep: Joshua Gransbury, Computer Hardware Engineer replied 4 months ago
Joshua Gransbury
Joshua Gransbury, Computer Hardware Engineer
Category: Financial Software
Satisfied Customers: 93
Experience: Tier 2 Managed IT Technician at Usherwood Office technology
Verified

So you are just experiencing an issue with printing of just the one? The federal return printed off just fine? Do you know what program you are using to open up your returns you are trying to print?

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Customer reply replied 4 months ago
My problem has been resolved. Thank you.
Tech Support Rep: Joshua Gransbury, Computer Hardware Engineer replied 4 months ago

OK great. Have a wonderful evening.

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