Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I purchased Turbotax 2017 delux...Started download, took an…

Customer Question
I purchased Turbotax 2017...

I purchased Turbotax 2017 delux...Started download, took an extraordinary time, so I clicked on the download symbol and then clicked on something like do "not accept"-accidently. Now I can not continue the dowloading. Computer will not allow to continue.

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Pavvilion Slimline

Accountant's Assistant: What Operating System (OS) are you running on your Pavilion?

Microsoft

Accountant's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

No

Accountant's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I just think, that I clicked on the don't accept, my computer will not let me download.

Submitted: 3 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 2 hours by:
3/31/2018
Tech Support Rep: AnserGuy81, Tax Software Repair Technician replied 3 months ago
AnserGuy81
AnserGuy81, Tax Software Repair Technician
Category: Financial Software
Satisfied Customers: 14,239
Experience: When its a technician to repair the software and not an accountant you need. Im here to help!
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Financial Software Question
Tech Support Rep: AnserGuy81, Tax Software Repair Technician replied 3 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Financial Software Question
Customer reply replied 3 months ago
Connect by secure remote.
Tech Support Rep: AnserGuy81, Tax Software Repair Technician replied 3 months ago

There is a 39$ fee for that connection. To get started, accept the offer or click and submit a five star rating and then follow the connection steps below.

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=2d12a2e5-2bf7-487e-a338-19aff5cb1526

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask AnserGuy81 Your Own Question
AnserGuy81
AnserGuy81
AnserGuy81, Tax Software Repair Technician
Category: Financial Software
Satisfied Customers: 14,239
14,239 Satisfied Customers
Experience: When its a technician to repair the software and not an accountant you need. Im here to help!

AnserGuy81 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
I am working with a Windows Vista program and when I load [it
I am working with a Windows Vista program and when I load [it says successfully] both Turbotax Deluxe and Quicken Deluxe my computer will not open them. Instead it gives me a Windows box that says Qui… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I just loaded turbotax 2017 deluxe & pulled up the extension
I just loaded turbotax 2017 deluxe & pulled up the extension form because I don't have all my documents & I have the extension for on my screen but it doesn't allow me to enter any of the info require… read more
Dr Arthur Rubin
Dr Arthur Rubin
Doctoral Degree
24 satisfied customers
I have purchased turbotax deluxe & on loading program
I have purchased turbotax deluxe & on loading program received message it would not support windows vista. Tried to have my computer upgraded it doesn't have enough power to do so. Then tried to retur… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm in turbo tax and I can't upload updates and it tells me
I'm in turbo tax and I can't upload updates and it tells me that I have an Intuit error(###) ###-#### how can I clear this up? … read more
ABC Accounting Group
ABC Accounting Group
Bachelor\u0027s Degree
848 satisfied customers
I purchased turbotax and realized my laptop does not have a
I purchased turbotax and realized my laptop does not have a disc drive. can I download a copy? … read more
Kelly McGlynn
Kelly McGlynn
Bachelors of Science
31 satisfied customers
When I start TurboTax I get an error saying that TurboTax
When I start TurboTax I get an error saying that TurboTax has stopped working and the program gets shut down. I am using Windows Pro, I removed and reinstalled tURBOTAX AND REPAIRED the Microsoft Net … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Quicken Deluxe 2017 will not accept my banks password when I
Quicken Deluxe 2017 will not accept my banks password ***** I try to download. Quicken also changes my banks name to "N/A" and my login shows Quicken Deluxe Q14 Apr 23 (N/AS) … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
My husband paid for and downloaded TurboTax Deluxe 2016, Now
My husband paid for and downloaded TurboTax Deluxe 2016, Now we can't find it. Please help. … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
How should it take to install quicken deluxe 2017 on a new
How long should it take to install quicken deluxe 2017 on a new windows 10 laptop. I have downloaded the software and the restart is taking awhile, i.e over 20 minutes. I am am my old computer now. … read more
Karen Joinson
Karen Joinson
Client Support & Accounting Specialist
Bachelor of Science
66 satisfied customers
I ave my 2011 taxes on turbo tax 2011 on my computer but every
I ave my 2011 taxes on turbo tax 2011 on my computer but every time I try to open it it gives me a jumble of symbols. I also don't have the 2011 disk anymore so how do I open my tax forms… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I had been running my Quicken 2011 Deluxe on my 2002 Dell Computer
I had been running my Quicken 2011 Deluxe on my 2002 Dell Computer Windows Version XP Home 2002, SP 3. About a month ago I purchased a new Dell Computer that is running Windows 7 SP1 and I loaded my Q… read more
Dave the Computer Guy
Dave the Computer Guy
3 satisfied customers
Have Microsoft Money 2006 Deluxe. Suddenly it will not
Have Microsoft Money 2006 Deluxe. Suddenly it will not recognize my email and password. Tried changing the password ***** no avail. Tried downloading Microsoft Money Plus Sunset, still would not let m… read more
financeguru2
financeguru2
Master's Degree
87 satisfied customers
Attempts to download TurboTax result in a message telling me
Attempts to download TurboTax result in a message telling me to download net framework v4.0. Attempting to do so through the MicroSoft site has not helped.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
When trying to install Turbotax 2011, Im told Net 4.0 must
When trying to install Turbotax 2011, I'm told Net 4.0 must be downloaded. I then am told "getting all technical bits togehter" The dowload gets stuck at 3%. I have let it run as long as 3 hours. Help… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I had to purchase a new computer and I am trying to install
I had to purchase a new computer and I am trying to install 2010 Quickbooks the same one I had on my other computer. When it starts to install I get this error message. (Quickbooks has problems in rea… read more
DrQuickBooksQuicken
DrQuickBooksQuicken
Chief Software Trainer and President
Bachelor\u0027s Degree
I have been using Quicken and Quickbooks for business for years.
I have been using Quicken and Quickbooks for business for years. Currently I just purchased a new HP computer and am tying to upgrade to the latest Quicken which will accept my data from Quicken 2006 … read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
47 satisfied customers
I just bought a new computer with Windows 7, and when I tried
I just bought a new computer with Windows 7, and when I tried to install my Quicken Deluxe 2008 it won't run!… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I downloaded Microsft money plus (sunset version) deluxe and
I downloaded Microsft money plus (sunset version) deluxe and I want to buy it but can not figure how to pay for it help[… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x