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I have just purchased turbotax and the auto ex will not
I have just purchased turbotax and the auto ex will not open … read more
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Expert
I have just tried to install 2016 tax. It does not install.
I have just tried to install 2016 tax . It does not install … read more
Robert M.
Robert M.
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I have Quickbooks Pro 2009 and can print lists and other items
I have Quickbooks Pro 2009 and can print lists and other items fine. But just recently I cvannot print invoices??… read more
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Richard
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I have inserted TurboTax 2012 CD in my computer and the
I have inserted TurboTax 2012 CD in my computer and the on-screen instructions are not displaying. I here the cd work, program not showing up as loaded. Computer is Windows ( I think 6). Best next ste… read more
Expert
Expert
My hard disk crashed and I relocated Quickbooks to the new
Hi... My hard disk crashed and I relocated Quickbooks to the new hard drive. I am getting error 3371 (1118) invalid software license. When I start up the computer I get the 3371 (1118) error. When I c… read more
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I bought a CD from Staples so that I could do my taxes for
I bought a CD from Staples so that I could do my taxes for 2011. Now, I am unable to run the CD on my laptop. I have had no problems in prior years with loading the CD. Please advise. I already rec'd … read more
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Purchased Quicken 1012 and the machine states" not enough RAM
Purchased Quicken 1012 and the machine states" not enough RAM to load. When I press the small button to remove the CD, nothing happens. Any ideas? John Smallshaw… read more
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High School or GED
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I have up graded my computer today . How do I change my
I have up graded my computer today . How do I change my Quicken persona; plus programe to the new computer… read more
DrQuickBooksnQuicken
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We have an older version of Quicken (probably 2004) We downloaded
We have an older version of Quicken (probably 2004) We downloaded it 2 computers ago and now my husband wants to do his taxes but the data file won't open because it can't find the program. Is there a… read more
Robert M.
Robert M.
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1. I dont see "account profile".2. Qucken 2012 CD is
1. I don't see "account profile". 2. Qucken 2012 CD is in the computer but it will not download. What do I do? Phyllis… read more
DrQuickBooksnQuicken
DrQuickBooksnQuicken
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I have Quicken 2011. I am visiting in West Virginia and am
I have Quicken 2011. I am visiting in West Virginia and am usinf wi-fi. when I try to open Quicken I get a message that says " The drive or network connection that the shortcut "Quicken 2011.ink" refe… read more
Bridget Martin
Bridget Martin
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I have lotus 123 9.1. I recently bought a Gateway with Windows
I have lotus 123 9.1. I recently bought a Gateway with Windows 7. When I try to load my Lotus 123, it says it is incompatible. What can I do to get it to work? I have used Lotus 123 for years. I do no… read more
Expert
Expert
I am running a Toshiba L675 and trying to install quickbooks
I am running a Toshiba L675 and trying to install quickbooks pro 2011.I inserted the disk hit start computer run install progam and a window pops up asking to except changes to computer.I chose yes an… read more
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I have inserted TuroTax CD and it shows being in my D drive,
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Bridget Martin
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I am trying to install QB 2010 via disk. It says it cannot
I am trying to install QB 2010 via disk. It says it cannot find the 3rd party info, even though I can see the files on the disk. Using Windows 7 Home on a Dell Inspiron. Also need to re-register under… read more
Doug Millington
Doug Millington
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I am having difficulty installing the CD disc which I received
I am having difficulty installing the CD disc which I received for tax year 2010. There is no response when I follow the instructions provided with the CD. I have been unable to insert the Installatio… read more
Doug Millington
Doug Millington
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WE did what you told us and nothing happened We continue to
WE did what you told us and nothing happened We continue to have a problem that we cannot make a back-up disk for Quicken.… read more
Robert M.
Robert M.
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Bachelor's Degree
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I need to open my Quicken files on a computer I just installed.
I need to open my Quicken files on a computer I just installed. This computer is HP Pavillion desktop Pc running Windows XP Media Cntr. Edition. Before I disconnected the computer which originally had… read more
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Meet the Experts:

Robert M.

Robert M.

Consultant

3,178 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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