Financial Software

Financial software questions? Ask IT support for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have spent the entire afternoon trying to log on to

Customer Question
Hello I have spent...

Hello I have spent the entire afternoon trying to log on to QuickBooks. Normally it takes seconds. It says I need Internet Explorer 11 and Windows 8.1. OK I downloaded Windows 8.1 which says it automatically has IE 11. So that should be it right? But I still cannot open QuickBooks I called their Tech Dept and they blamed it on Microsoft

Accountant's Assistant: When could you last open your Internet Explorer?

I can open IE

Accountant's Assistant: Did you recently update your software or version of Windows?

Yes to 8.1

Submitted: 3 months ago.Category: Financial Software
Show More
Show Less
Ask Your Own Financial Software Question
Answered in 13 hours by:
3/28/2018
Tech Support Rep: syseng,
 replied 3 months ago
syseng
Category: Financial Software
Satisfied Customers: 7,838
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Financial Software Question
Customer reply replied 3 months ago
No
Tech Support Rep: syseng,
 replied 3 months ago

Ok and thanks for letting me know.

Best regards,

David.

Ask Your Own Financial Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support repLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3,166
3,166 Satisfied Customers
Experience: 30 yrs. of computer experience in financial and marketing departments.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response...

T.G.WMatteson, IL

I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight.

BonnieChesnee, SC

Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation.

JohnMinneapolis, MN

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with.

OrvilleHesperia, California

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

175 satisfied customers

QuickBooks Pro Advisor

Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

153 satisfied customers

QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

Certified QuickBooks ProAdvisor

91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

< Previous | Next >

Related Financial Software Questions
My IE 9.0 has been corrupted by AVG search toolbar. I have
My IE 9.0 has been corrupted by AVG search toolbar. I have fixed IE but Quickbooks still can't open (Enterprise - on Desktop) and says I need IE installed. I am on Windows Vista. I have tried adding t… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Hello I am unable to print using my quicken. I get a message
Hello I am unable to print using my quicken. I get a message that quicken is unable to ditect a printer. My printer works with other programs… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I have upgraded to Windows 10 from Windows 8.1. I have been
I have upgraded to Windows 10 from Windows 8.1. I have been using Microsoft Money 2006 and prior and have all my financials from 2002 thru July 2015. I use this data for income tax filing as well as m… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I know there is a fix Money problems... but I need a tech to
I know there is a fix for Microsoft Money problems . . . but I need a tech to tell me what to do.… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I forgot my quicken password and locked myself out. I need
I forgot my quicken password ***** locked myself out. I need to know how to unlock my quicken account and set a new password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I try to load quickbooks and I get a fatal error that
i try to load quickbooks and I get a fatal error that enternet explorer 8 must be turned on… read more
Jeremy
Jeremy
1,344 satisfied customers
I have Quickbooks Premier Non Profit 2011 and it was working
I have Quickbooks Premier Non Profit 2011 and it was working fine. Now I cannot open and it says I have to have Internet Explorer 6.0 or later. I have Internet Explorer 8 and it is set as the default,… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
When I try to login to quickbooks, I receive error that I need
When I try to login to quickbooks, I receive error that I need Internet explorer 6 or higher, I have IE 8 on my computer, what can I do to fix this error?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have been running quickbooks pro 2010 on my computer for
I have been running quickbooks pro 2010 on my computer for years. I have windows XP on this computer and last night installed the free AVG virus protection. Upon restarting my computer it also updated… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
my quickbooks program is telling me that I need to configure
my quickbooks program is telling me that I need to configure IE8 and won't launch the program. I have IE 9 installed… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have windows 7. I also have internet explorer 9. When
I have windows 7. I also have internet explorer 9. When i try to run my quick books program for my business, i get an error message telling me to turn on IE 8 and wont let me get into my program. All … read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
hi I hadto uninstall my quickbook on my computor and when i
hi I had to uninstall the quickbook program on my computor and now when i try to reinstall it i get a message asking to verify instalation log and ensure it is wriatable?? can you please help? i have … read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I have to keep turning on and off Internet Explorer in order
I have to keep turning on and off Internet Explorer in order for QuickBooks to open. I keep getting the following error: "You must use "Turn Windows features on and off" in the Control Panel to instal… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
My 2010 Quickbook has suddenly stooped operating. I have tried
My 2010 Quickbook has suddenly stooped operating. I have tried to re-install several times and get various error messages inluding: turning explorer 8 on; turn on microsoft .NET Framework 3.5.… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
I have a client running Quickbooks Pro 2009 on a Windows 7
I have a client running Quickbooks Pro 2009 on a Windows 7 64 bit PC with Outlook 2007. We have tried everything I can think of to get Quickbooks Sync to work. No matter what I try the tool bar for sy… read more
Doug Millington
Doug Millington
Certified Public Accountant (CPA)
Bachelor's Degree
268 satisfied customers
Had quickbooks 2009 on a computer that was having problems.
Had quickbooks 2009 on a computer that was having problems. Purchase a new computer and our computer tech transfer our information on quickbooks to the desktop of the new computer since a cannot locat… read more
Leanne Stewart
Leanne Stewart
Quickbooks Pro Certified
153 satisfied customers
Im having a problem when I try to on-line update my Quicken
I'm having a problem when I try to on-line update my Quicken 2010 files. I have Windows 7 and Microsoft Security Essentials as my virus protection. Whenever I try to update Quicken, it locks up the in… read more
lifesaver
lifesaver
Bachelor\u0027s Degree
5,497 satisfied customers
My Quick Books Pro 2010 will not run on my Windows 7 operating
My Quick Books Pro 2010 will not run on my Windows 7 operating system unless I turn the Windows Feature Internet Explorer 8 on. By doing this I can access QB but no longer can access an internet conne… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x