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I have purchased the turbotax disks for the past 8+ years. I
I have purchased the turbotax disks for the past 8+ years. I recently changed PC's and am assisting a family member in filing his 2016 return. I found all my disks except the 2016 disk to load on my n… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
We have purchase Turbo Tax Premium each year (and usually
We have purchase Turbo Tax Premium each year (and usually finish filing much before the final deadline!), but we cannot seem to find the way to link previous years of filing Turbos Tax to this year's … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
Unable to transfer 2016 return info to 2017 return even
Unable to transfer 2016 return info to 2017 return even though 2016 return on my computer I have Premier edition in both years. Registration ID is100156312686. … read more
Russell H.
Russell H.
Computer Systems Expert
13,145 satisfied customers
I just bought Turbotax Premier 2017 from Ofice Max, loaded
I just bought Turbotax Premier 2017 from Ofice Max, loaded the CD in my mac, moved the red check to my applications, went to my applications list, clicked on the Turbotax Primier 2017 program, and I g… read more
Russell H.
Russell H.
Computer Systems Expert
13,145 satisfied customers
Cannot access account to download turbotax premeir. Cannot
Cannot access account to download turbotax premeir. Cannot access account at all. Need to speak to a representative to work me through the problem. … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I purchased TurboTax yesterday (Premier version for
I purchased TurboTax yesterday (Premier version for download) and it started to download but stopped. Now I can not find any place where it might be. It is not listed on my home page as in previous ye… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
I just purchased Turbo Tax Premier yesterday. I inserted the
I just purchased Turbo Tax Premier yesterday. I inserted the disc into my computer but it does not load. I have used Turbo Tax for many years and never had this problem. Suggestions? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Turbo has already downloaded 2017 premier (?), can't find
turbo has already downloaded 2017 premier (?), can't find it! And, saying I did not file 2016 with turbo; I did and it is saved on this computer. WHAT TO DO? … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,939 satisfied customers
I have a copy of TurboTax Premier and a laptop that won't
Hi, I have a copy of TurboTax Premier and a laptop that won't accept CD's. This happened last year, too, and I was sent to a place where I could download the programs. Can you hlep me? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't seem to order the turbotax premier 2017. Need to have
can't seem to order the turbotax premier 2017. Need to have it sent to me, NO download … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
Currently working on 2016 taxes. I need to transfer my 2015
currently working on 2016 taxes. I need to transfer my 2015 data to my 2016 tax form. I used Turbo Tax Premier for the 2015 return. … read more
NPVAdvisor
NPVAdvisor
CFP Licensee and Practitioner
Master's Degree
180 satisfied customers
I began 2016 preparations with TurboTax Premier Software on
I began 2016 preparations with TurboTax Premier Software on local machine and want to buy same product online so I can bring the local preparations into online version. How do I purchase this option? … read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,939 satisfied customers
I purchased a 2016 Turbotax Deluxe CD and installed it on my
I purchased a 2016 Turbotax Deluxe CD and installed it on my computer which I lost when my PC crashed last week. I looked in my records and unfortunately only could find the CDs from 2014 and 2015. I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Ihave turbotax premier 2016 andcannot get into it to start
Ihave turbotax premier 2016 andcannot get into it to start my taxes. The turbo tax signal is on my desktop but i cannot get into it so start my taxes … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My 2016 TURBOTAX IS NOT GOING INTO THE 1099-R SECTION IT
My 2016 TURBOTAX IS NOT GOING INTO THE 1099-R SECTION IT STOPWORKING , STOP WORKING MESSARY COME UP AND IT GO'S TO RECOVERING RETURN AND THEN IT KEEP LOUPING BACK TO THE INCOME SUMMARY, I HAVE TAKEN T… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Ive lost my prior year (2012) TurboTax file and for dum reason,
I've lost my prior year (2012) TurboTax file and for dum reason, I've also lost my 2012 tax return information. My returns are typically not that difficult, but I also run a small business on the side… read more
Barbara
Barbara
Enrolled Agent, Paralegal
5,939 satisfied customers
I recently down-loaded Turbo Tax for home and business 2012
I recently down-loaded Turbo Tax for home and business 2012 w/free state after which I had to replace my computer (unrelated problem). I need to down load again into my new computer. I cannot find Tur… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
3,166 satisfied customers
Attempted to open program to initate process. Error message
Attempted to open program to initate process. Error message 10522: Cannot install tax forms. Cannot read perwin.ini file. TurboTax Premier has now reverted to Basic. How do I get get Premier back and … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
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Meet the Experts:

Robert M.

Robert M.

Consultant

3,166 satisfied customers

30 yrs. of computer experience in financial and marketing departments.

Doug Millington

Doug Millington

Certified Public Accountant (CPA)

268 satisfied customers

Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.

AnswerCPA

AnswerCPA

Advisor

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Leanne Stewart

Leanne Stewart

Quickbooks Pro Certified

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QuickBooks certified, in my own business for 7+ years.

David Bennett

David Bennett

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91 satisfied customers

16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!

jgordosea

jgordosea

Enrolled Agent

80 satisfied customers

Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs

Tom K

Tom K

Assistant Information Systems Manager

47 satisfied customers

Experienced in the usage of Financial programs such as Quickbooks, Peachtree, and Quicken.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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